Unable to process your redemption request

[young1re]

Unable to process your redemption request.    Wait 5 days. No reply. Escalation. No fix.

Unable to process your redemption request.  Unable to process your redemption request.

[AARPConsumerCare]

I can understand your frustration, @young1re. I've sent you a private message to take a look into this. Thank you. - Diana G.

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[mikeian]

Unable to process your redemption request. Can you look into this please

[AARPConsumerCare]

I'm terribly sorry for any frustration this has caused you. I have sent you a private message to check into this together. Thank you. - Daniela R. 

[sc5886282]

My email is full of messages from AARP; every day, I receive two or three messages because they do not send me a message. How do I fix the issue I have for the Redemption that causes this error, "Unable to process your redemption request."

[sc5886282]

Why do they only send one person a private message if thousands share the problem? What they should do is publish how we solved the problem.

[young1re]

Still waiting for problem to be resolved!

[AARPConsumerCare]

Hi @young1re, I can understand how frustrating this is. I've replied to your private message. Thank you. - Diana G.

[BenignEntropy]

IT has been well over a week on my end, as well. If you offer a reward for the videos watched, games played, and quizzes taken, and then withhold that either before or after the fact, you have essentially become a scam. 

[AARPConsumerCare]

I am sure that the current AARP Rewards outages have been a challenge and very frustrating.  I also see you have had a private message conversation with a previous agent.  If you need any further assistance on this please send us another private message so that we can assist you further.  Sue C.

[young1re]

Still waiting for a response 

[AARPConsumerCare]

@young1re, I've replied to your private message. Thank you! - Diana G.

[RobertS748050]

You can send a private message to me, too. I've been trying since last week, to no avail.

[BryanS588343]

eventually you will get an email stating you have been banned from rewards for obtaining points fraudulently even if like me you made every keyboard and mouse click to earn those points.  I say we all start calling their scam helpline and reporting AARP rewards as the scam.

877-908-3360

Toll-free service is available Monday through Friday, 8 a.m. to 8 p.m. ET

[LadyOfTheHouse]

So true, frustrating and extremely insulting. 

[AARPConsumerCare]

I'm sorry you're also receiving error messages on your rewards account @RobertS748050. You can send us a private message here with your email and the error message and we can check your account for you. Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also chat with us online by clicking the chat bubble on the bottom right of the page or call us directly at 1-866-451-6305. 

Brandon C.