Fixed, "Unable to process your redemption request" -- Update: next day, getting error again

[RenateW69623]

For everyone who has this problem, I just wanted to let you know that I finally got it fixed on my account today.  Contacted customer service about this on October 30, so it took a little over a week to fix.  Not sure what caused this, but the email I got today just said "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed.".  After receiving this email, I logged into my account and was able to do Instant Wins and Sweepstakes.  I've already missed a week of entering sweepstakes, so almost zero chance I will win, but wanted to see if it worked and it did.  Haven't tried to redeem a gift card (there are still 2 extra credit ones left, but don't want to waste a redemption on those).

I was kind of hoping they might just do something in the system to fix it for everyone who has this problem, but it looks like they can't (or won't) do that. It seems like something got screwed up in our accounts, and everyone who has this problem will need to contact customer service to get their accounts fixed.

[SeanK1]

Indeed, yet they will continue to reduce the gift card values some used to be $100, $50, $25 now down to $10 to $5. We used to be able to get 5 gift cards with points now down to 3 and could get the same gift card 3 times. Now they keep raising the point values for points gift cards and reducing the savings on buying gift cards, yet they are going to increase membership fee's in Jan.

They gotten way to crazy! I love this program, but they keep making it worst with each update. Shame!

[r767831w]

Thanks for the update Renata!  I still can't redeem.  As you said, it's ridiculous that they're dealing with this one account at a time rather than fixing the problem globally.  And I agree -- not that so many days have passed without being able to enter sweepstakes, our odds of winning are greatly diminished.