AARP Online Community and Discussion Forums - Re: Fixed, "Unable to process your redemption requ... - Page 2

RenateW69623 · ‎11-07-2024

For everyone who has this problem, I just wanted to let you know that I finally got it fixed on my account today. Contacted customer service about this on October 30, so it took a little over a week to fix. Not sure what caused this, but the email I got today just said "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed.". After receiving this email, I logged into my account and was able to do Instant Wins and Sweepstakes. I've already missed a week of entering sweepstakes, so almost zero chance I will win, but wanted to see if it worked and it did. Haven't tried to redeem a gift card (there are still 2 extra credit ones left, but don't want to waste a redemption on those).

I was kind of hoping they might just do something in the system to fix it for everyone who has this problem, but it looks like they can't (or won't) do that. It seems like something got screwed up in our accounts, and everyone who has this problem will need to contact customer service to get their accounts fixed.

AARPConsumerCare · ‎11-15-2024

@RenateW69623 I completely understand what you're saying, and I'm really sorry for the frustration this has caused. You can expect to receive more info via email once they review the new escalation. Hopefully that will provide more insight. - Janelle M.

SeanK1 · ‎11-09-2024

Sad that I can't even talk to the person that was assgined to my case when he said I could call him. Left two messages and called bunch of times. I even called the other number I was given and no one answers it. I don't like that they can accuse me of something, but I can't defend myself and have somone to acually look into things. I beleivie they just go with whatever their system tells them even if its messes up, just like how every month extra credit is broken and when the website fails most of the time.

Winter2025VA · ‎11-09-2024

[11/9/24] Sean @SeanK1 , when the person who created AARP was still alive, members were treated with respect. But it is not only AARP. Other places like Disney and Walmart are the same. When Walt was still alive, he CARED about his employees and folks who visited Disney. Sam would visit his Walmarts, mingle with his employees and customers.

Now these 3 places care about MONEY.

I am NOT blaming the AARP Employees for how we are being treated = NO customer service on the weekends and ONLY during the week 8am ET to 8pm ET.

They work for AARP and doing the best they can with what they are told to do.

Bottom line, whomever takes over from the RETIRED head of AARP needs to held ACCOUNTABLE = or things will only get worst.

This site use to be VIBRANT years ago with happy members. Now it is boring, dead with NEW members leaving soon after joining.

Take Care!

[*** SEAN wrote: Sad that I can't even talk to the person that was assgined to my case when he said I could call him. Left two messages and called bunch of times. I even called the other number I was given and no one answers it. I don't like that they can accuse me of something, but I can't defend myself and have somone to acually look into things. I beleivie they just go with whatever their system tells them even if its messes up, just like how every month extra credit is broken and when the website fails most of the time. ***]

SeanK1 · ‎11-09-2024

Indeed, yet they will continue to reduce the gift card values some used to be $100, $50, $25 now down to $10 to $5. We used to be able to get 5 gift cards with points now down to 3 and could get the same gift card 3 times. Now they keep raising the point values for points gift cards and reducing the savings on buying gift cards, yet they are going to increase membership fee's in Jan.

They gotten way to crazy! I love this program, but they keep making it worst with each update. Shame!

r767831w · ‎11-08-2024

Thanks for the update Renata! I still can't redeem. As you said, it's ridiculous that they're dealing with this one account at a time rather than fixing the problem globally. And I agree -- not that so many days have passed without being able to enter sweepstakes, our odds of winning are greatly diminished.

Winter2025VA · ‎11-07-2024

[11/7/24] Renata @RenateW69623 , that was nice of you to let us know. Glad they got you up and running. Hopefully this will NOT happen again. 🙄🙄🙄

[*** RENATA wrote: For everyone who has this problem, I just wanted to let you know that I finally got it fixed on my account today. Contacted customer service about this on October 30, so it took a little over a week to fix. Not sure what caused this, but the email I got today just said "Our technical team has completed their review. You access was restored and should now be able to redeem points if the Rewards program guidelines are followed.". After receiving this email, I logged into my account and was able to do Instant Wins and Sweepstakes. I've already missed a week of entering sweepstakes, so almost zero chance I will win, but wanted to see if it worked and it did. Haven't tried to redeem a gift card (there are still 2 extra credit ones left, but don't want to waste a redemption on those).

I was kind of hoping they might just do something in the system to fix it for everyone who has this problem, but it looks like they can't (or won't) do that. It seems like something got screwed up in our accounts, and everyone who has this problem will need to contact customer service to get their accounts fixed. ***]