Anyone able to finish the sleep extra credit lesson?

[RenateW69623]

If you check your transaction history, it will probably show that you got credit for "How to start playing pickleball" even though the video you watched was "Ease your pain with better sleep", and because of this you only got credit for 3 of the 4 activities in the sleep lesson needed to get the Barnes & Noble and CVS extra credit gift cards.

[RenateW69623]

I am trying to get the Barnes and Noble extra credit gift card. I have completed all activities, but it only says I did 3 out of 4, so it won't let me get it. Anyone else trying to get the Barnes and Noble (or the CVS, which is also tied to this sleep lesson) gift cards? I'm wondering if this is just another site screwup or if it is something specific to my account. I see that the Burger King GC is sold out, so it looks like that lesson is working. 

[Therapist4u]

Hey! @RenateW69623

ONLY CAN ALERT A FEW.... and I have A DOC APPT..

Hey there @AnneG461594 Andrew! 

 @andrewtoo‌‌  Nicole @Winter2025VA Ginger @gm527‌‌1    ‌‌@shamit LUCY

BUT ALL PEEPS GO FOR IT

THERE IS A SEPARATE MONTHLY VID ON page 7 or  so....

  Ease Your Pain With Better Sleep

IT WORKED....

Stay safe....&...Take care my friends

! Just another day in paradise...eh? LOL!

  ~Allen   

[AnneG461594]

Thanks @Therapist4u Allen!!!  You are always watching out for us!!  I was able to get my DSW card to combine with their birthday bonus to get me some new shoes!!!

[Therapist4u]

Hey Anne! @AnneG461594

You’re welcome!

And thanks so much for letting me know how it helped you,...& more importantly....for your kind words! 

It makes my day whenever I’m able to help even just one person.... & even in just a small way!

Here’s to your new shoes! 

Hope they help you to walk much better!! 

Take care!

~Allen   

[shamit]

@Therapist4u   Thank you.  I was able to get the video to work, redeemed for the card, and have received the card.  

[Therapist4u]

Hey @shamit

You’re welcome!

Considering we’re supposed to have ALL MONTH>>>|

 “Since you completed the lesson above, enjoy access to these deals through October 31st, 2025!”....to enjoy this benefit...WE know that time is of the essence..

& in the 1st hours (*after the site is actually working correctly...HA!)...we have to finish the activities in order to redeem...BEFORE all the goodies are >>>>sold out!!!<<<<, so ya gotta act fast!

Anywayzz.... Take care my friend!

~Allen   

[Winter2025VA]

Thanks Allen @Therapist4u , Nicole 

---

@Therapist4u wrote:

Hey! @RenateW69623

ONLY CAN ALERT A FEW.... and I have A DOC APPT..

Hey there @AnneG461594 Andrew! 

 @andrewtoo‌‌  Nicole @Winter2025VA Ginger  @gm527‌‌  ‌‌@shamit LUCY

BUT ALL PEEPS GO FOR IT

THERE IS A SEPARATE MONTHLY VID ON page 7 or  so....

  Ease Your Pain With Better Sleep

IT WORKED....

Stay safe....&...Take care my friends

! Just another day in paradise...eh? LOL!

  ~Allen   

---

[Therapist4u]

Hey! Nicole @Winter2025VA

DID U GO FOR IT AND IT WORKED?

[Winter2025VA]

Yes it did my friend Allen @Therapist4u , thanks to you!!! Nicole.

---

@Therapist4u wrote:

Hey! Nicole @Winter2025VA

DID U GO FOR IT AND IT WORKED?

---

[AARPTeri]

@coolmaine @Therapist4u @clbutorac @MariaK113398 

This issue has been resolved, and you can now go back to watch the video again and earn your extra credit points!

[BtW751689]

how about if we have maxed out?

[RenateW69623]

Unfortunately the people who maxed out before they fixed this will have to wait until tomorrow, since they are making us rewatch the video to get the credit for the extra credit gift cards. I think there were only two gift cards for points available for the sleep lesson. Of course the CVS gift card sold out and is no longer available. Right now, the Barnes & Noble gift card is still available.

[Therapist4u]

Hey! @AARPTeri thanks so much

I had just found a solution ....now I see your post....so its fixed as well....

.....WE’RE always trying to help....LOL

Take care

~Allen

[coolmaine]

 I finished it got credit but was not able to purchase the CVS gift card. It said I completed last night and now this morning. Same as always at the beginning of the month. 

[RenateW69623]

If you check your transaction history, it will probably show that you got credit for "How to start playing pickleball" even though the video you watched was "Ease your pain with better sleep", and because of this you only got credit for 3 of the 4 activities in the sleep lesson needed to get the Barnes & Noble and CVS extra credit gift cards.

[BtW751689]

This explains why the rep I chatted with asked me if I did any pickleball videos.  I explained that pickleball is not sleep unless the site is so messed up it changed sleep to pickleball....and that sounds like exactly what happened.  And now the CVS card is not even listed as a perk.

[clbutorac]

Same thing is happening to me.  Completed all 4, but only showing 3 of 4.  When I attempt to view the video again, it says already completed, but not marked as complete under the Extra Credit lessons.  I completed watching the video 9 hours ago!  

I was able to complete all of the other Extra Credit activities, and ordered gift cards tied to the Medicare lessons.

Was the problem video in an extra credit lesson last month, too?  Were the gift cards ever made available?  

[RenateW69623]

The problem video (Ease your pain with better sleep) was not part of the September extra credit activities. But someone noticed that there were issues when they watched the video just to earn points.  Here is the link to that post:

AARP Online Community and Discussion Forums - Ease Your Pain with Better Sleep / Rewards video i... ...

[MariyaS42814]

I have the same issue

[AARPConsumerCare]

The problem with the extra credit sleep video has been resolved, @MariyaS42814. You can now watch the video and earn your extra credit points. - Brandon C.

[r767831w]

Ugh, I wish I had seen this before I wasted a half hour on the phone with customer support.  And now I'm even more annoyed -- rather than treat this as a known issue (which apparently it is), they put me through the whole troubleshooting nonsense.  All for a $5 card!!!  And of course they didn't even resolve it, or offer to give me the card as a courtesy.  Instead, I'm to wait the typical 5-10 days.  I expect that either they'll never get back to me, or that by the time they do, the card will be sold out and I'll get nothing but "sorry."  Another massive tech fail for AARP, but they simply don't care.

[AARPConsumerCare]

The issue with the extra credit sleep video has been resolved, @r767831w. You can now watch the video again and earn your extra credit points. Please let us know if you're still having trouble with the video. We apologize for any inconvenience this has caused. - Brandon C.

[r767831w]

Sure, now I can watch the video AGAIN (after having watched it about a dozen times yesterday trying to get credit for it), but just as I predicted, all the CVS cards are gone.  This is a complete fiasco.  I have been PMing with one of your colleagues and she is refusing to issue me the CVS card.  Rest assured that I won't be letting go of this.  A complaint to the Better Business Bureau is next.

[BtW751689]

sounds like what I also went through.  I told her 5-10 days the card will be GONE.

[shamit]

I got the same treatment.  It is our fault, not theirs.  My guy even claimed he had not heard of any problems with this.  That's why I waited 50 minutes to talk to a guy who treats me like I am stupid and tells me how to click on the "Redeem all Rewards" and so forth.  He even asks me if I am logged in.    Like I could do any of this if I wasn't logged in.  They really think we are all stupid. Oh and by the way it just isn't 5-10 days.  It is 5-10 business days, which is 1 to 2 weeks.  This a a complete blow off of the problem.

[AARPConsumerCare]

I'm sorry to hear of your experience, @shamit. We certainly appreciate you reaching out and providing the needed information when experiencing an issue with AARP Rewards. Sometimes we have to do certain troubleshooting before moving forwards, which allows us to narrow down the issue, and sometimes we offer steps for a workaround when certain errors occur. The issue we experienced yesterday has now been resolved, and if you continue to have trouble, please don't hesitate to send us a private message, so we can work on this together. Again, I apologize for the frustration and your previous experience. We truly valued you as an AARP Rewards user. - Christy C. 

[MariaK113398]

The "Ease Your Pain with Better Sleep" video had a known problem last month, it should have been corrected then and not included in this month's Extra Credit lesson. As soon as I saw it I knew I would not be able to redeem the CVS gift card. But I tried.....

[RenateW69623]

I just did chat with customer service and gave them the specific information. They said they would have the tech team look at it and I should try later to see if it is fixed. Unfortunately they usually don't notify you when an issue is fixed, so I guess we just have to keep trying throughout the day to see if it eventually gets fixed.

[RenateW69623]

I think I just answered my own question. Right after making this post, I saw there was a post from last month that there is a problem with the specific sleep video that is keeping me from completing this lesson. Looks like they never bothered to fix this issue, and it is now causing problems with getting the Barnes & Noble and CVS extra credit gift cards.

[coolmaine]

 Yes it was an issue last month.