papa john's website won't accept aarp gift cards

[LindaN177528]

I never liked their pizza, but won a $10 gift card from aarp and figured what the heck. I tried to redeem it on papa john's website (and yes, all the numbers were correct because i copied and pasted) and put in the pin where requested, and their website wouldn't register it. never again. i'd rather pay the extra $10 and get a pizza, that i feel actually tastes like pizza, and ordered elsewhere. 

[cmulinix]

I use the Papa John's gift cards from AARP quite often.  I always use them online.  Since I take a screenshot of the card to store it in my photos, I always enter it manually.  I can't cut and paste from a JPEG.

[rg54078]

Did Papa John's explicitly say they don't accept AARP gift cards, or was it simply a case where you couldn’t enter the card and assumed they weren’t accepted? Just trying to understand the situation.

[poppy89]

I also found out that they don't accept gift cards online--- but they do accept them in the store

[MichelleM50204]

They do accept them online, I use them all the time (I actually like their pizza). They just don't make it easy to find the place to enter them. I also copy and paste, but without the spaces. @LindaN177528 , I hope you get it to work for you.

[Fall2025VA]

[10/19/25]

Thanks for letting us know @poppy89 , Nicole!

➡️[*** 

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@poppy89 wrote:

I also found out that they don't accept gift cards online--- but they do accept them in the store.

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[AARPConsumerCare]

I'm sorry you're having trouble using your Papa John's gift card, @LindaN177528. We recommend manually entering the gift card number on the merchant's website. If you're still having trouble with the gift card send us a private message or visit https://aarp.info/3epCObA to contact us by chat, text, or phone, and we'd be happy to help you with the gift card. Thanks for being part of AARP Rewards. - Brandon C.

[LindaN177528]

Thanks for the suggestion. I will try that. 🙂

[VickyB122135]

Make sure there's no space when entering the gift card number. You can also reach out to Papa John's customer service to know why. 

[Fall2025VA]

[10/16/25] Linda @LindaN177528 , maybe you have to ENTER the numbers. Some sites DONOT "accept" copy & paste. Take care, Nicole!

➡️[*** LINDA 

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@LindaN177528 wrote:

I never liked their pizza, but won a $10 gift card from aarp and figured what the heck. I tried to redeem it on papa john's website (and yes, all the numbers were correct because i copied and pasted) and put in the pin where requested, and their website wouldn't register it. never again. i'd rather pay the extra $10 and get a pizza, that i feel actually tastes like pizza, and ordered elsewhere. 

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[LindaN177528]

Thanks for the suggestion, i will try that! 🙂

[Fall2025VA]

[10/18/25]

Linda @LindaN177528 , you are welcome. I hope it works. Take care, Nicole!

➡️[*** LINDA 

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@LindaN177528 wrote:

Thanks for the suggestion, i will try that! 🙂

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[neldat357771]

Why would you enter a contest for a product you don’t like? I’m baffled.