Unable to Redeem Points for Over a Month – No Resolution After Escalation

[mk81326446]

I have been unable to redeem any AARP Rewards points for several weeks. Paid gift card purchases work normally, but every points‑based redemption attempt fails with the same error. I also temporarily lost the ability to reply in the Rewards forum, which has made it difficult to document the issue. I contacted support and was assigned a representative, but I have not received any updates or progress. I’m posting here to confirm whether others are experiencing the same problem and to ensure this ongoing issue is visible.

[DarrylL35959]

HI @mk81326446 

I’m sorry to hear you’re running into this, especially after trying for several weeks and already contacting support. I understand how frustrating it is when redemptions keep failing, and you’re not getting updates.

Please send me a private message with your email address, and I’ll take a closer look at your account to see what’s going on and check the status of your case. -AARP Darryl 

[mjscai]

 I have have not been able to redeem my points since 1/14  I have contacted AARP support 4 times but the issue has not been resolved  I continue to receive the same error message

[mk81326446]

I’m continuing to document my AARP Rewards issue here because it remains unresolved. My account still cannot redeem any points, even though paid gift cards work normally. I’ve contacted support multiple times, left a voicemail, and emailed the representative assigned to my case, but I haven’t received any acknowledgment or update.
At this point, I’m trying to determine whether others have experienced the same lack of response or if this is specific to my account. Any similar experiences or insight from other members would be helpful.

[LutherF]

Have they fixed your issue yet?

[mk81326446]

Thanks to those who’ve responded so far. I want to add one clarification:
My account appears to be functioning normally in every other respect — I can earn points, purchase paid gift cards, and participate in most forum discussions. The only issues I’m experiencing are:

• Points‑based redemptions consistently fail
• A previous discussion thread I was participating in is now closed
• I was temporarily unable to reply in that thread

I’m trying to determine whether this is a known technical issue affecting certain accounts or something specific to mine. Any insight from others who’ve experienced similar behavior would be appreciated.

[SereneSeagull]

@mk81326446   Im able to see all your threads talking about this.  Click on your username and you’ll see them.