If ever there was a need, maybe it's time to appeal to the
CEO (Mrs. Jo Ann Jenkins) of AARP for assistance
in obtaining fair, sincere and honest treatment from this
Administrator. Merkle Inc (aka: HelloWorld) was selected to oversee this
rewards program, a program made up of almost entirely
retired senior citizens.
There has been very little attention or consideration given
by this Administrator for our concerns, ideas, and
legitimate complaints. Our rewards program has been and still is
plagued by bugs, glitches, untested applications, and flawed programming
since day one.
The one highlight of this program was the Rewards Catalog
until now. This Administrator has deliberately destroyed
the catalog feature this month by introducing a flawed filter
system that consist of seven (7) categories which makes
locating any points only gift cards very time consuming
and very difficult. (we requested only one simple filter, a
purchase cards filter or a sold out card filter)
DO NOT TRY USING YOUR IPAD, NONE OF THE FILTERS WORK
Evidently these categories were not tested as
Grocery/Drugstore filter returns Petco, and Fandango
cards. Dining returns Bath & Body Works and Old Navy.
When this program went live, the catalog had multiple
points only gift cards with decent $ value. Now, most have
been reduced to only $5. I am so angry right now I could bite
a rusty nail in to.
For some reason this Administrator decided to remove the
Weekly Win feature, reduced the number of redemption's
per sponsor, reduced points only gift cards to practical
zero, while increasing the number of purchase cards,
added a points expiration schedule, which is totally
inexcusable while reducing the opportunity for the
members to redeem their hard earned points. When we
asked for an increase in points only gift cards we were told
they have been in the catalog all along and appear
randomly in the catalog. This administrator likes to do
random, no oversight or transparency.
Who has the time to scroll through multiple pages looking
for a single points only gift card that will no doubt say
We are retired senior citizens looking for a fun filled
enjoyable and rewarding rewards program, emphasis on
rewarding not the confusing, irritating, and frustrating one
we have now.