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My Settings Guidelines Help

Now Able to Purchase Gift Cards

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k380494p
Bronze Conversationalist
โ€Ž10-05-2022 04:53 PM

Now Able to Purchase Gift Cards

I just successfully purchased two egift cards.  They were properly charged to my credit card and I have received them.  I purchased them one at a time.  When one processed correctly and I received it, I purchased the second.

 

Hope the issues have been permanently fixed.

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AARPJanelleM
Community Concierge
โ€Ž10-06-2022 09:51 AM

@k380494p Glad to hear it! The purchase cart was relaunched and is available for use. We are carefully monitoring the functionality in case any issues arise. 

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PaulineC593962
Regular Contributor
โ€Ž10-06-2022 11:48 AM

Still unable to process redemptions. Any time frame of that fix?

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AARPJanelleM
Community Concierge
โ€Ž10-10-2022 11:31 AM

@PaulineC593962 The site has been restored. Are you still having an issue with redemptions? 

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PaulineC593962
Regular Contributor
โ€Ž10-10-2022 11:42 AM

Yes, I am getting the same message, "unable to process your redemption"....

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AARPJanelleM
Community Concierge
โ€Ž10-10-2022 01:37 PM

@PaulineC593962 Please try clearing your browser's cache and cookies. The steps to complete this can be found here: https://aarp.info/2I3wo4C

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PaulineC593962
Regular Contributor
โ€Ž10-10-2022 01:54 PM

I cleared them and I still get the same message. This is incredibly frustrating. Can I get someone to cobrowse and see what the issue is?

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