I'm missing a redemption confirmation for a $5 Starbucks egift card. The redemption shows on my Transaction history (25,000 pts). I received another confirmation after redemption within a few minutes early today.
Also, I redeemed points for the Foundation (4,000 pts) a few minutes ago and the redemption conformation appeared in my in box in a matter of seconds.
Where do I go from here to get the Starbucks confirmation email?
Andrew, I just had to come back and tell you that I went by the Holiday Hunt on my way to logout to see if it was still working and guess what ?? Under the ABOUT tab was a $10 Walmart Instant Win, and you guessed it LUCKY YOU. I won 🙂🙂
BUT there is little joy 😞 I fear AARP(our dear administrator:HelloWorld) will make sure the confirmation email will never arrive in my inbox 😞😞
This could have been my best rewards month in 12 years. Oh Well - Que sera, sera
@rednexsrus I understand! I found the Dec 7, 2021 email and have resent it. I'm unable to find the 2 emails from Dec 1, 2021 so I've escalated the issue and that team will reach out to you in 3-5 business days. Thank you.
No Andrew, they are just ignoring me to no end. Now the Holiday Hunt win on Dec 7 has conveniently disappeared. I am out 37000 points and have lost out on my 3 redemptions for December. Things could not be any worse. I feel really bad but maybe next month will be better NOT !!!!! 😞😞😞
Would someone please look into 2 missing emails from Dec 1. I redeemed 16000 points for a $5 Target and 11000 points for a $5 Domino's between 1:00 and 2:00 am. My account transactions history will confirm the redemptions. The Extra Credits for December was misbehaving that morning and that may have had a hand in this. This is the first time EVER, in 3 years that I have failed to get my email's ( I checked the spam folder ) I have had a chat session with Sue, 12/2/21 stated she would escalate it to the Back Office ?? whatever that means, received an email from Brian in Consumer Care stating he found the emails on 11/30/21 one day BEFORE I made the redemption ??? any help would be appreciated. Thank You
Same for me. I received 1 of 2, hubby received 0 of 2 and I just talked to my mom and she ordered 2 and received none. I did an online chat and was told to wait 72 hours so I guess I’ll be chatting with them in a few days.😕
@TheTam It can take up to 72 hours for the emails to arrive. Be sure to check your spam folders too. If you, your husband or your mom do not receive the email after the 72 hour timeframe, please give us a call for assistance: 1-866-451-6305. Thank you!