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Community Manager
Community Manager

Instant Wins - Clarity

Thank you all for your feedback on our new Instant Win games. We are aware that some users are experiencing visual discrepancies for the outcome of the games. We are working to resolve these issues as quickly as possible.

 

In the meantime, rest assured that the message below the game is the official disposition and outcome of the game.

 

Once the discrepancies are addressed, the winning visualizations will be as follows:

  • For the Slot Machine game, a winning result is three gift card images in a row
  • For the Tile Shuffle game, a winning result is three gift card images in the top, horizontal row only

 

We value your feedback and thank you for taking the time to share your experiences.

AARPTeri
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Community Concierge

Hi KristBelt! You can find the list of winners today at: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/sweeps-rules/ -Sue J

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Regular Contributor

I found the correct link:

https://winlists.helloworld.com/245438_IW.pdf

Still no instant win winners since March 6. 

Does anyone know the day that the format changed?

 

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Silver Conversationalist

@KristBelt  The new format for Instant Win games started Feb. 27. 2024

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Regular Contributor

That link is for the sweepstakes winners, not the Instant Win winners.

 

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Conversationalist

AARPConsumerCare: Have you actually looked at the link you sent? The list of winners stops with Jan 15-31, 2024. The list is far from current and only addresses Sweepstakes winners not Instant Wins.  

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Community Concierge

We appreciate your feedback, BeachGirl23! I'm happy to forward. -Sue J

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Honored Social Butterfly

@BeachGirl23  It's 'obvious' nobody is coherently responding. If you'll notice, these responses are 'just for show.' These bots are hoping someone in the higher arena of AARP will notice how they've made some bare-minimum impact to help this community, and hope for some 'attagirl/attaboy/attaGREATJOB' interjections, by which they have big hopes to advance in their position. It's the most transparency I've seen come from AARP, actually. Not to set aside how... it means nothing to the actual community and their concerns. 

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Super Contributor

According to @DanieleL713078 he/she did just that

 

DanieleL’s post : got the gift card email so it agrees with what @AARPTerri was telling us. It seems the animation is not properly working yet.

this is the only member that has had a win so far as I know

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Periodic Contributor

Yes, thank you Super Contributor Bill for letting @KristBelt know before I had any hope of doing it 😀.

 

Yes, @KristBelt, I got the email and the eGift card. @AARPTeri was really emphasized that the message is correct so the animation is the problem.

 

The fireworks of glitter is a great treat when you win. I hope you get to see it soon.

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Regular Contributor

Today I won my first gift card after the new format started! Thank you AARP!

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Community Concierge

You're welcome KristBelt, enjoy your gift card! -Carla S.

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Regular Contributor

That is good news, since the list of instant winners didn't show any winners since March 6. Was March 6 before or after when the format changed?aarp.jpg

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Community Concierge

Hi Kristbelt! I have no information as to the timing of posting the winners. -Sue J

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Regular Contributor

HI, I wasn't asking about the timing of the posting of the winners.

I was asking about what date the instant win format changed, so that I could compare that date with the dates of actual instant win winners. 

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Honored Social Butterfly

@AARPConsumerCare  Hi Sue. Can you clarify further? You provided a link for sweepstakes and we only have information that does not go past March 6th, 2024, thus, nobody can actually find out if they are truly winners if you provide an outdated link. Can you provide a more recent link? The inquiring community wants to know. Thanks! 🙂 

 

 


@AARPConsumerCare wrote ‎03-15-2024 11:45 AM:

Hi Kristbelt! I have no information as to the timing of posting the winners. -Sue J

 

@AARPConsumerCare wrote ‎03-12-2024 07:35 PM:

Hi KristBelt! You can find the list of winners today at: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/sweeps-rules/ -Sue J

 

cc: @AARPTeri  - FYI. In case you're not paying attention, @AARPConsumerCare  is not doing such a great job. I think this non-response requires more training in how to interact appropriately with the community, going forward, without creating more confusion to a broken feature that AARP has implemented to the community, not that the community has to continually try to get something to happen from AARP. We are not the problem. Thank you. 

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Community Concierge

Hi Kelly. For more information on how to know if you won a Sweepstakes or Instant Win for AARP Rewards, please click on https://aarp.info/3kmOzTZ If you have any questions, I'm always here to help. - Stephen K. 

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Periodic Contributor

Has this been corrected yet?  If not, by continuing the Instant Win in a state that will show a win but claim it is not, puts in question the integrity of the contest, the integrity of the Rewards Benefit and the integrity of AARP.    If the problem has not been fixed and the contest is continuing, I would suggest that it is a fraud. Does anyone disagree with that?   

 

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Honored Social Butterfly

@jg18114672  Are you having issues currently, as to those that have posted below? This is not a contest, however. If you have experienced an issue with instant wins, such as those that have shared theirs (below), please do provide this information, maybe even share any screenshots.

 

As some improvement, however, there has been a proven Instant Win Winner, as posted here: https://community.aarp.org/t5/Redemption/Instant-Wins-Clarity/m-p/2543394/highlight/true#M9410 

 

This recent claim would reveal that there has been some 'correction,' if you will, that someone has actually won an instant win with this new tile shuffle/slot machine instant win implementation. Which makes it a better outlook.

 

However, those that have shown their tiles matching up, there should be compensation there, and/or this should be acknowledged by AARP (perhaps, @AARPTeri).

 

Thank you for your concern.

 


@jg18114672 wrote ‎03-11-2024 01:45 PM:

Has this been corrected yet?  If not, by continuing the Instant Win in a state that will show a win but claim it is not, puts in question the integrity of the contest, the integrity of the Rewards Benefit and the integrity of AARP.    If the problem has not been fixed and the contest is continuing, I would suggest that it is a fraud. Does anyone disagree with that?   

 

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Honored Social Butterfly

@AARPTeri  Please read and see the screenshots below. Please take into consideration that there have been Instant Win winners with this new change, and they are not receiving their rewards. It is unacceptable for AARP to overlook this.

 

I will propose, because of this, and how difficult it will be for users/members to prove they have won an instant win, that AARP immediately abort this mission. Beta testers we shall not be. We're not here to help AARP tweak their newly implemented ways to rip off their users/members, because this is a rickety style of con...style. It's quite unbelievable, actually.

 

Thank you so much for your attention to this very fragile matter.

 

Best regards.

 

@MarkD524822 wrote ‎03-10-2024 08:16 AM:

@KellytheBelly Good morning Kelly. Per your suggestion I am including MY screenshot here in the forum along with so far @MariaK113398 @DanieleL713078 @garyfish49 @NeyR40 @Nadja7 

All losers in the worst decision to come out of AARP’s support / IT / Admin

teams. They definitely came out from under a rock this time 

 

Looser !!!Looser !!!

 
AARP ask before playing each instant win game FEELING LUCKY ! 
WELL I did, a new game and all, NOW not so much, more like sick to my stomach.

This whole fiasco definitely does not pass the smell test.

This dog don’t hunt by no means. Could have been fun until it wasn’t 


 

@DanieleL713078 wrote ‎03-10-2024 05:14 AM:

I I just got three AMC theatre gift cards across the top. I captured my entire display (Alt-PrtScr)

Help - Three AMC eGift cards across the top but I didn't win?!?!?!Help - Three AMC eGift cards across the top but I didn't win?!?!?!


 

@garyfish49 wrote 03-10-2024 04:44 AM:

About a half-hour ago, I got 3 BedBath & Beyond cards in the slot-machine display, and... "SORRY YOU DIDN'T WIN." Screenshot below.

 

AARP Admin's official statement: "... rest assured that the message below the game is the official disposition and outcome of the game."

 

Wow. Just... Wow.

 

Screenshot_AARP Instant Win_3-10-2024.png

 


cc:  @Army49 | @MarkD524822 | @DanieleL713078 | @garyfish49 | @Nadja7 | @NeyR40 | MariaK113398 | MarkD524822

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Trusted Contributor

The Instant Win issues should be corrected ASAP, however, in the meantime, members who have proof of winning visuals should be awarded the gift card.  It doesn't seem fair to change the rules when the outcome isn't in AARP's favor.  If AARP doesn't want to honor the "wins" for members with winning visuals, then the games should be suspended until the issues are fixed.  My solution is to go back to the old Instant Win games!

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Honored Social Butterfly

@Army49  I concur! 

 


@Army49 wrote:

The Instant Win issues should be corrected ASAP, however, in the meantime, members who have proof of winning visuals should be awarded the gift card.  It doesn't seem fair to change the rules when the outcome isn't in AARP's favor.  If AARP doesn't want to honor the "wins" for members with winning visuals, then the games should be suspended until the issues are fixed.  My solution is to go back to the old Instant Win games!


 

[REF: https://community.aarp.org/t5/Redemption/Instant-Wins-Clarity/m-p/2543227/highlight/true#M9399]

 

@KellytheBelly wrote ‎03-10-2024 03:45 AM:

Please, please, please! If anyone gets what looks like winning tiles, please screen capture it. Take a picture! Take a screenshot! CYB! And, post it here.

 

Like most commenters in the room, I'm not confident in this new Instant Win tile shuffle and slot machine. It's really bad. It's so bad, it's dreadful! 😒

 

I do wish they would reconsider this change, and revert to the old instant win way of doing things (yes, maybe even bring back the 'Lucky You' confetti box). I do not understand why in the world AARP would change this feature. It's confusing and it's unstable! Zero confidence playing with a surprise outcome of winning. There is no longer a mystery! The tiles shuffle weirdly, it's gone bonkers. The slot machine takes way too long...as soon as you see that 'you're a loser' with the 2nd slot (on the slot machine), you have to wait that much longer to lose. 🤔  

 

Yet, all the while I just want to... 😂

 


@AARPTeri wrote 03-04-2024 05:17 PM:

Thank you all for your feedback on our new Instant Win games. We are aware that some users are experiencing visual discrepancies for the outcome of the games. We are working to resolve these issues as quickly as possible.

 

In the meantime, rest assured that the message below the game is the official disposition and outcome of the game.

 

Once the discrepancies are addressed, the winning visualizations will be as follows:

  • For the Slot Machine game, a winning result is three gift card images in a row
  • For the Tile Shuffle game, a winning result is three gift card images in the top, horizontal row only

 

We value your feedback and thank you for taking the time to share your experiences.

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Honored Social Butterfly

Please, please, please! If anyone gets what looks like winning tiles, please screen capture it. Take a picture! Take a screenshot! CYB! And, post it here.

 

Like most commenters in the room, I'm not confident in this new Instant Win tile shuffle and slot machine. It's really bad. It's so bad, it's dreadful! 😒

 

I do wish they would reconsider this change, and revert to the old instant win way of doing things (yes, maybe even bring back the 'Lucky You' confetti box). I do not understand why in the world AARP would change this feature. It's confusing and it's unstable! Zero confidence playing with a surprise outcome of winning. There is no longer a mystery! The tiles shuffle weirdly, it's gone bonkers. The slot machine takes way too long...as soon as you see that 'you're a loser' with the 2nd slot (on the slot machine), you have to wait that much longer to lose. 🤔  

 


@AARPTeri wrote 03-04-2024 05:17 PM:

Thank you all for your feedback on our new Instant Win games. We are aware that some users are experiencing visual discrepancies for the outcome of the games. We are working to resolve these issues as quickly as possible.

 

In the meantime, rest assured that the message below the game is the official disposition and outcome of the game.

 

Once the discrepancies are addressed, the winning visualizations will be as follows:

  • For the Slot Machine game, a winning result is three gift card images in a row
  • For the Tile Shuffle game, a winning result is three gift card images in the top, horizontal row only

 

We value your feedback and thank you for taking the time to share your experiences.

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Trusted Contributor

This is crazy!!  I had three Papa Johns on the top row and a 'Sorry You Didn't Win" - didn't think to capture the screenshot but there is definitely something wrong with this new Instant Win thing, I thought this would finally solve the issue of bots blocking at certain times but it is causing a totally new problem.

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@KellytheBelly Good morning Kelly. Per your suggestion I am including MY screenshot here in the forum along with so far @MariaK113398 @DanieleL713078 @garyfish49 @NeyR40 @Nadja7 

All losers in the worst decision to come out of AARP’s support / IT / Admin

teams. They definitely came out from under a rock this time 

 

Looser !!!Looser !!!

 
AARP ask before playing each instant win game FEELING LUCKY ! 
WELL I did, a new game and all, NOW not so much, more like sick to my stomach.

This whole fiasco definitely does not pass the smell test.

This dog don’t hunt by no means. Could have been fun until it wasn’t 

 

 

 

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Periodic Contributor

I I just got three AMC theatre gift cards across the top. I captured my entire display (Alt-PrtScr)

Help - Three AMC eGift cards across the top but I didn't win?!?!?!Help - Three AMC eGift cards across the top but I didn't win?!?!?!

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Periodic Contributor

I'm glad I took @AARPTeri's advice and tried today. Her advice from above: "In the meantime, rest assured that the message below the game is the official disposition and outcome of the game."

 

I won this time!!!!!!!!!!!!!!

 

It had confetti falling, reminding me of how winning a reward was "celebrated" several years ago (Maybe 4 - 5???). It's not just "YOU'RE A WINNER!"

 

I got the gift card email so it agrees with what @AARPTerri was telling us. It seems the animation is not properly working yet.

 

I did enjoy the winner animation - I'm glad it's back.😀

 

An AMC eGift card right after the Oscars too. Hmmm...YOU'RE A WINNER!!!  really is!YOU'RE A WINNER!!! really is!

 

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Honored Social Butterfly

@DanieleL713078  That's great! Thanks for sharing this. Congratulations. 🎉 

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Conversationalist

About a half-hour ago, I got 3 BedBath & Beyond cards in the slot-machine display, and... "SORRY YOU DIDN'T WIN." Screenshot below.

 

AARP Admin's official statement: "... rest assured that the message below the game is the official disposition and outcome of the game."

 

Wow. Just... Wow.

 

Screenshot_AARP Instant Win_3-10-2024.png

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@garyfish49 
Hi gary:

what’s the difference between your slot result and @DanieleL713078 

other than the stupid message at the bottom of the game. If his is considered a win then yours and everyone else should be WINNERS.

 Looks like Rudy Giuliani was right “ THE TRUTH AIN’T THE TRUTH”

 

lucyp061351
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