Flying J Gift Card Not Received

[mi4090]

@AARPTeri 

This morning, April 26, 2024 I redeemed 18,000 points for the Flying J points only gift card.  I never received the email with the gift card.  The points were immediately deducted.

Please mail/email me the gift card or add the points back to my account.

Thanks for your time and consideration of this urgent matter.

Have a Blessed Day,

@mi4090 

[AARPConsumerCare]

Hi @mi4090, this was escalated on April 29 and our Rewards team is working on it. Please allow 3-5 business days for a resolution. Thanks for your patience. - Diana G.

[mi4090]

Hello Rewards Warriors,

I just spoke with Customer Service who told me to change my email address on my AARP account.  I did this because I needed my gift card.  Was told that I need to wait 3 to 5 business days to get the email with my $10 Flying J gift card😢.

This shows how much you are really valued.

Could @AARPTeri, @AARPBriana @AARPCarlaS @AARPJanelleM @AARPLauraM please expedite this issue.

Thank you for your time in advance, and any help that anyone will offer.

Have a Blessed Day,

@mi4090 

[rednexsrus]

Good morning Marylin

it has been almost 3 days now since you notified @AARPTerri & @AARPJanelleM about this missing confirmation email / gift card. I know they stay pretty busy but at least you could have had your post acknowledge and it would be looked into. 

They would not listen, they did not know how, Perhaps they'll listen now, They would not listen, they're not listening still, Perhaps they never will”

[AARPConsumerCare]

Hi @rednexsrus, we're doing our best to answer all the questions as fast as we can. How can I help you? - Diana G.

[mi4090]

Hello @rednexsrus 

So correct, Lucy.

Have a Blessed Day,

Marylin

[k380494p]

Not sure but I’m guessing that this particular gift card will be mailed to you.  In the past, cards for gas stations were physical cards so they can be used at the pump.  

[mi4090]

@AARPJanelleM 

This morning, April 26, 2024 I redeemed 18,000 points for the Flying J points only gift card.  I never received the email with the gift card.  The points were immediately deducted.

Please mail/email me the gift card or add the points back to my account.

Thanks for your time and consideration of this urgent matter.

[MichaelH852670]

Just call them. I had similar issue where I deleted the email accidentally and they resent right away.

Under "Contact Us" at bottom of page:

Mon-Fri, 8am - 8pm ET

1-888-687-2277

[mi4090]

@MichaelH852670 

Thanks, but I haven't received the Rewards Newsletter which I'm subscribed to for over a year.  I receive a lot of things from AARP that I didn't ask for.  Periodically get the Webletter. 

I've had the Cust Serv phone number for years, it's locked into all my phones.

I directed the post to an AARP Administrator who has been helpful in the past with getting issues resolved.

Have a Blessed Day,

Marylin

[MemberS2006]

..

[mi4090]

Hello @MemberS2006 , @a170938b & @k380494p 

I check my subscriptions on a weekly basis, I'm only subscribed to (2) newsletters.  Nothing else is checked, but I still get random newsletters.  Check Spam twice a week for the newsletters to no avail.

I have received an E Gift Card before for gasoline via email in the past, not sure what is happening.  Can say it's very disappointing. 

Hopefully I can get it via mail/email or get points back.

Have a Blessed Day,

Marylin

[a170938b]

I have had and still have the same experience with the newsletters (unwanted ones appearing, wanted ones not showing up...sometimes a few times in a month!) and my solution is the same as yours. It's a bit of a bother but I can make it work.