AARP Online Community and Discussion Forums - Re: Delayed Gift Card Redemption Emails 9-1

OneDayMatisyahu · ‎09-01-2025

From the new 9-1 Extra Credit activities many of us are not receiving the redemption emails that are normally sent out in a couple of minutes; it has been discussed in various other posts trending now - it seems there is going to be a delay. AARP has 'allowed itself' a delay of up to 24 hours; but I have seen it go up to three days. 😲 🙄

😶 I'm waiting for my Jersey Mike gift card for a Big Kahuna Cheese Steak Sandwich 🤔

Update 9-4 : finally got my Jersey Mike gift card by Thursday = 4 days 😲

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" AARP Rewards Program – Temporary Service Interruption

We’re currently experiencing a temporary disruption in the AARP Rewards program due to unexpected technical issues. As a result, access to certain program features is temporarily paused while we work to restore full functionality.

You can still complete earn activities and continue to accumulate points during this time. We encourage you to keep engaging with available opportunities while we work behind the scenes.

We want to reassure you that we do not take this interruption lightly. Our teams are working diligently and around the clock to resolve the issue as quickly and securely as possible.

We deeply value your dedication to the AARP Rewards program and recognize the inconvenience this may cause. Thank you for your patience, understanding, and continued participation.

"We are currently experiencing technical difficulties. We are actively working to resolve the issues. Thank you for your patience."

"AARP REWARDS IS CURRENTLY UNDERGOING UNSCHEDULED MAINTENANCE

We’re working to restore access as quickly as possible. Thank you for your patience."

MicheleW321192 · ‎09-04-2025

I finally got my Jersey Mikes gift card late yesterday.

RcD316530 · ‎09-03-2025

one of two extra credit $5 just received, but can't see the transaction history to see if the other was refunded ...... let's be patient - it must have been a HUGE fiasco. Hopefully they honor all of the redemptions, since to me, these are pretty much the equivalent for these companies to hand out $5 off coupons, knowing people would be spending more anyways. Could be worse - there was a game on a cashback site; bad programming caused them to award 5 times as much in prizes in the first day .... and in that cae, they were awarding CASH .....

revgalla · ‎09-01-2025

I am still waiting to receive 2 gift cards. I redeemed points for a Papa John's gift card on 8-31-25 and it has now been more than 24 hours and I still have not it. On the early morning of 9-1-25 I redeemed points for a 5.00 Home Depot Card, and I have yet to receive it. I have not been able to access the AARP rewards website, as it is under maintenance today. It would be helpful if the notice of the maintenance would include when the website will resume.

MichelleM50204 · ‎09-01-2025

I finally received the gift card I ordered on 8/31 about an hour ago. Still waiting on the one I ordered from the extra credit.

shamit · ‎09-01-2025

I will join the list of people waiting for 2 emails for the gift cards I redeemed in The Extra Credit fiasco early morning. You do realize they aren't in the office to reply since it is a holiday. Just like they don't reply on weekends. I wonder what the Federal Trade Commission would think of this.

I see that the Rewards site in undergoing maintenance. Hopefully it is a real fix and they don't cause many other problems. After a maintenance, we always have 1 thing resolved but they revert to previous errors or create new errors,.

BroadwayBelle1 · ‎09-01-2025

I too am waiting for two gift cards redeemed with points in early AM on 9/1/25. Already reported to help center on FB. Seems they are delaying responses for the Monday holiday.