Carnival gift cards not received

[ConstanceC694421]

I purchased 2 carnival gift cards on 12/25.  I haven't received an email or confirmation but it shows on my purchases in my account as well as my bank statement.  How do I get them to send the cards to my email?  I've never had this problem  thank you 

[siobhanm686339]

Check all the aspects like your spam, your trash, depending on the browser because it took me a while to find it too. Do a search because you should have gotten it via email

[ColetteB794817]

I just put in an order for mine this morning. How long should I wait before I start to worry? I have not received either of my three in my email. Please help 

[AARPJanelleM]

@ColetteB794817 Hi Colette! It can take up to 24 hours to receive the gift card emails once a purchase is processed. Let me know if there's anything I can do!

[RussellC655881]

I ordered 2 $450 Carnival gift cards yesterday and have not received - please help!

[AARPJanelleM]

@RussellC655881 I'm sorry for this delay. There's a technical issue with your purchase order and our escalations team was notified when you gave us a call earlier. Please allow up to 3 business days to hear back from our team with a resolution. I'm always here to help if you need anything further. 

[RussellC655881]

Thanks!!!

[AARPJanelleM]

@RussellC655881 You're welcome!

[karynl211809]

I ordered 5 gift cards this evening and they still haven't shown up in my email.  Earlier today,  I ordered 3 and got them immediately.   The charge hit my bank already for the 5 from this evening.  Why are they taking so long?  

[TraciD183732]

I totally agree. I’ve ordered digital gift cards from multiple different places and they are always sent immediately. This is my first time ordering from AARP and it could possibly be my last. $450 and not even a confirmation email…but of course my card has already been charged.

[AARPJanelleM]

@karynl211809 Hi Karyn, here to help! The timeframe for delivery of the gift card emails is 24 hours. Did you receive your cards?

[ConsueloL355365]

Hi there, I purchased 2 $500 gift cards and still haven’t received anything. It’s been 24 hours. Thanks. 

[AARPJanelleM]

@ConsueloL355365 Thank you for letting me know! I was able to send this to our escalations team for assistance. You can expect to hear back from them within 3 days.

[ElanieS37442]

I am having the same problem. It’s been about 31 hours. Is there a number I can call to check on it? I don’t have the order #. Is there a way to get that in order to check status?

thank you 

[AARPJanelleM]

@ElanieS37442 Your gift card email was sent yesterday. I have re-sent it in case you did not receive it yet. Let me know if there's anything further I can do!

[AnneSFlorida]

Why does it take 24 hours? Had I known that I probably would have ordered them sooner than trying to NOW pay for the excursions I just put in my cart. The charge hits the bank account immediately but the card is now "in limbo" for up to 24 hours and that doesn't sit well with me. $450 is a lot to spend on an eGift Card to have to wait for it to hit my email for more than a few minutes. 

[SandraL692539]

Hi @AnneSFlorida did you ever get your gift cards?

[AnneSFlorida]

Yes, but it did take awhile.

[AARPJanelleM]

@AnneSFlorida Users will often receive their email sooner, the maximum delivery time is 24 hours. I'm always here to help, please let me know if there's anything I can do!

[SandraL692539]

Hi @AARPJanelleM I am in the same boat. I am nervous now because I have to pay for my cruise on Sunday and bought the cards today thinking I would be ok. I called and your rep on the phone said that it shows pending approval in your system. I am so scared because I will lose money if it cancels 😞

When you say 24 hours does it matter weekday or weekend?

Thanks in advance for your help.

[AARPJanelleM]

@SandraL692539 I definitely understand your concern. I looked into your account and the emails were sent yesterday for 5 Carnival gift cards. The 24 hour timeframe applies whether it's a weekday or weekend. If you haven't received the cards yet, you should be receiving them today. Please, also be sure to check your spam folder in case they land there. 

[SandraL692539]

Thanks for responding @AARPJanelleM 

The emails came in at 12:59 am (placed order at 4 pm). I was just super worried. Going to make the payment now. Thanks again for your help. 

[AARPJanelleM]

@SandraL692539 Fantastic! You're welcome 😊

[RandallS422347]

I too have purchased 10 carnival gift cards on February 5th 3023….was sent to escalation team and told cards were sent but no cards.  Would appreciate any help.  I have emailed and called and chatted but unable to get any answers only apologies that don’t help!

[AARPJanelleM]

@ConstanceC694421 Thanks for participating in the AARP Rewards program! I was able to request to re-send those two confirmation emails for you. Please allow up to 24 hours for them to reach your inbox. Also, be sure to check your spam folders in case they land there. Please don't hesitate to reach out if you need anything further! 

[ChikaW344979]

I have had the same issue brought 2 “$100” gift cards on February 19 am then 2 more “$500” gift card last night an neither of them were sent to my email an I keep getting bounced around from

different departments 

[RandallS422347]

I too have purchased 10 carnival gift cards on February 5th 3023….was sent to escalation team and told cards were sent but no cards.  Would appreciate any help.  I have emailed and called and chatted but unable to get any answers only apologies that don’t help!

[RandallS422347]

Thanks to whoever helped only 5 min after complaint on here gift cards were sent!

[KeithJ428759]

I made three separate purchases last night for Carnival gift cards. All three charges have hit my back account, but I only received an email for one $500 gift card. I made two other transactions for 5 - $500 GCs and one for another 5 - $500 GCs. In my reward transaction history it only showing the purchase for the 1 - $500 GC. 

I realize it can take 24-72 hours, just confused why I would get one and not the others. 

[AARPJanelleM]

@KeithJ428759 Thank you for letting us know! Our escalations team will get back to you within 3-5 days. I also responded to your private message 😊