Carnival Gift Cards in AARP Rewards

[AARPTeri]

We know you are all looking for these - and we will be sure to update you here when they return!  

[DavidT911086]

I ordered a $500 Carnival gift card on Thursday 3/30/23.  It is now over 48 hours later and I have not received an email.  I checked my credit card that I used to purchase and it shows the $450 purchase.  I have also checked my spam and no email there eitherl

[CarolF657982]

how do you even go about purchasing a carnival gift card through AARP?

[AARPJanelleM]

@DavidT911086 We sent this to our escalations team for resolution when you chatted with us. You can expect to hear back from our team within 3 days. We're always here to help! 

[JohnF664967]

 @AARPJanelleM I have the same issue.  Ordered 2 carnival gift cards $1000 on 3/31/23. Over 72 hours later and still no email confirmation. 

[AARPJanelleM]

@JohnF664967 Hi John! I looked into your account and this was sent to our escalations team. You can expect to hear back within 3-5 days- I'm always here if there's anything I can do!

[RtaveousR498914]

@AARPTeri I am so disappointed in AARP. I recommend someone due to me using the gift card service and never having a problem but now my friend purchased $1600 worth of carnival gift cards on Sunday and was told 24 hours now being told technical issues and will take 3-5 days. We have a cruise coming up and now they may miss it because of this. This is totally unacceptable and as I’ve read threads that this is a common issue. AARP really has dropped the ball.

[GabrielC984090]

I got mine at about 72 hours. Ordered Friday at 1 pm and had them by email just after noon on Monday this week. 

[ShannonB570997]

Hello 

I also purchased 3 giftcards on the website. We received the order and confirmation but no email with the giftcards. I need these to book our cruise. Help please !

[AARPJanelleM]

@ShannonB570997 Hi Shannon, our escalations team is working on your case now. You can expect to hear back shortly!

[ElaineC31159]

Me too today. I bought them but they haven’t shown up yet

[AARPJanelleM]

@ElaineC31159 It can take up to 24 hours to receive the email. Also, please check your spam folders in case the email lands there. 

[ElaineC31159]

I it is over 24 hours and I have not received the 2 ($500) gift cards. Could you please investigate. Thank you

[AARPJanelleM]

@ElaineC31159 You got it! I sent this to our team for further assistance and you can expect a response within 3 days. I'm always here to help!

[GabrielC984090]

Hi I purchased the carnival cards and received the error message too. 

[AARPJanelleM]

@GabrielC984090 Let's get to the bottom of this, Gabriel. What error message did you receive? Did you receive the gift card email after processing your purchase? Please provide me with more details and I will do my best to assist! 

[GabrielC984090]

Immediately after touching the purchase button. It did its processing cycle on the screen then the next screen was an error from the website. Not a congratulations or thanks for your purchase. Error was written on the screen in the standard rewards website background. It looks like the purchase went through. My credit card shows the purchase pending. However I haven’t seen an email or anything. Junk included. 

[StevenC25827]

I had the exact same issue. Got the error screen. I did the purchase again and it worked. My banked posted the transaction. I bought the gift card 4/11 and I have not received anything. My cruise starts 4/22 

[StevenC25827]

@AARPJanelleM can assist help me as well please?

[AARPJodeeR]

Welcome to AARP! I see one email that was sent on April 10th that I've resent, so double check your spam folder. I'm not able to verify the cruise gift card purchase, so you might want to double check your purchase. If I can help with anything, let me know!

[StevenC25827]

What was the email? My bank posted a processed transaction of $450 so now I'm getting annoyed that I spent that and don't have what I paid for 3 days later 

[AARPJanelleM]

@StevenC25827 Hi Steven, the email that was sent on 4/10 was for the magazine subscription redemption. When you spoke with our escalations team on 4/14, they provided you the phone # to reach out if the refund does not show for you. Please be sure to reach out and let them know if your statement does not reflect the correct info. 

[AARPJanelleM]

@GabrielC984090 I show that you successfully purchased 4x $500 Carnival gift cards. Have you received those emails? Be sure to check your spam folders as well. 

[GabrielC984090]

Hi. The gift cards showed up by email right at about 72 hours. Thanks for the help.  

[AARPJanelleM]

@GabrielC984090 You're welcome!

[KarinaO611112]

Hi when will the carnival gift cards return

[KellytheBelly]

On the AARP Rewards page, filter 'All Rewards' drop-down to 'TRAVEL.' See below. They appear to be available right now. 🙂 

[KellytheBelly]

Could you please pin? The whole place is full of newly threaded Carnival GC issues, and then some. Thank you! 🙂

[JessiS965509]

Hello! Yesterday, 1/15/23, I purchased two carnival gift cards that I need today to pay for a cruise. I have not received a confirmation email yet, or an email with the gift cards in it. My question is, is if I don't receive them in time can I cancel the gift card order and get a refund. I have already been charged by paypal for the cards. Thanks!

[TamelaH306545]

I am having the same problem.... Going on 7 days and no email, no gift cards. Spoke to customer service and responded to emails with info they requested, and still nothing. Was your resolved ? Did you get your gift cards?