Can't get gift card purchases to process

[MandyT166891]

I have been trying to purchase gift cards for the past couple hours and keep getting the message that something went wrong with your transaction.  I made sure all of my information matches, and have tried both on the computer and phone, both credit card and paypal.  Why is this happening?

[AARPJanelleM]

@MandyT166891 Our escalations team is looking into your case and you can expect a response within 3-5 business days. Let me know if there's anything I can do to help!

[rednexsrus]

Sadly it is because the people working in the tech support department are so clueless. They have absolutely no idea what they're doing. Evidently training to do this job is very low priority with this administrator. This is not rocket science. There are other companies that do this job without all these problems.

Just Saying