AARP Rewards Scheduled Maintenance, Tues 10/22/24

[KellytheBelly]

AARP will be performing scheduled maintenance on Tuesday, October 22, 2024 from 12:45am ET until 2:30am ET. The AARP Rewards site will not be available during this time. We apologize for any inconvenience and thank you for your patience.

[KellytheBelly]

JoLo49 | @BrandennA667727 | @OneDayMatisyahu | @gh76837634 | @rednexsrus  | @BillD916633 

Site running smoothly for everybody now?  D-:

AARP scheduled maintenances are(!) 'spooky.' 👻  😉

[BrandennA667727]

My spouse have been unable to log in after the maintenance. 

[AARPConsumerCare]

 I am sorry to hear they are having trouble logging in. I would like to invite you to reach us via Help Chat or by phone, so a member of our team can troubleshoot and help them with logging in. You can go to https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=15073913985, or call 866-839-0463 - Caleb G. 

[JoLo49]

Hi @KellytheBelly    The site is running better for me now.  I waited almost an entire day before trying to log back in.

[BrandennA667727]

Yes.

[OneDayMatisyahu]

Wasn't able to log in until 6:17 am est - but when trying to earn points as another poster has cited - "no little red badges (200 - 300 - 450 pts) = no points for you my dear" - not able to earn points. 😠

      Later it gets worse when trying to Earn points - now need to 'log in again' ---> greeted by "You've come to the right place, but there may be an issue displaying this page....." yeah AARP It staff 'scheduled maintenance' = errors/ glitches galore. Maybe they shouldn't get paid until they fix it. 😤 

Same problem for Instant Win with 'free play method'. 😩

Update: Earning Points seems to be working.... now. 🤞

😱

[gh76837634]

 It's 7:27 AM Eastern time and while I can get into the site and interact with rewards, points are not being awarded. Are there widespread issues? If so, how about posting an update on the site? Thanks

[AARPConsumerCare]

Hi gh76837634 I can understand how frustrating that can be. If something seems off, please refresh your browser and look at the Most Recent Activity on the Rewards dashboard at the top of the page or go to your Transaction History to view the points you have earned. Please be sure to check the point-earning frequency for the activity to see if it earns daily, weekly, or monthly. We want to know if you're still not seeing your hard-earned points. To contact us, you can:

Chat with us online using the CHAT icon on the right or call a dedicated Rewards Specialist at 866-451-6305. We are available Monday through Friday, 8 a.m. — 8 p.m. ET. -Tiffanie S. 

[KellytheBelly]

AARP Rewards Site Is Back Up!  ➡️  Although, there are log-in issues, as well as Earn issues. FYI. @AARPTeri 

https://www.aarp.org/rewards/discover/

[JoLo49]

I haven't been able to get back into the site.  I keep getting the log-in loop, and then the maintenance message.  Did the site go back down again?

[AARPConsumerCare]

@JoLo49 Yes, we experienced a website issue on 10/22 that has since been resolved. Let me know if you need anything, I'm here to help!  - Janelle M.

[a170938b]

I get into the site without problems. However I can't acquire points because the videos and quizzes lost their point badges. (they had them when I started as I could acquire points for 2 videos, then magically badges were gone!)

[AARPConsumerCare]

I am sorry to hear you are having trouble getting points for Rewards activities. I would like to invite you to reach us via Help Chat at https://help.aarp.org?cmp=SNO-LITHIUM---&socialid=15066275455, or by phone at 866-839-0463 so a member of our team can troubleshoot those issues with you and help you get points - Caleb G. 

[BrandennA667727]

I agree with you. I've been unable to earn some points for some hours now.  

[BillD916633]

Typical smucks trying to run a rewards program but do not have a clue WHAT THEY ARE DOING.

here is a suggestion !!
GO BACK TO MAINTENANCE because the last one didn’t WORK

[rednexsrus]

And while you are at it stick a lousy $5 points only gift card in the 

retail tab. Don’t ever remember this tab being MT of at least one gift card. 
I hope this is not an indication of rewards gift cards to be offered going forward. 
Guess the $5 cards were too expensive 

[BrandennA667727]

A $5 card in the retail tab?🤔

[rednexsrus]

Don’t be surprised at what they will offer you going forward

[rednexsrus]

@BrandennA667727 

check out the retail tab Now ( $5 Amazon gift card) 

Right ??

[BrandennA667727]

Yeah, i was unable to redeem it.

[KellytheBelly]

Maintenance is now, 'Active.'