06/18/2025 Oops! An error occurred. Please refresh your browser to get back on track.

[GiannisK745032]

I tried to play instant win today and i got this error message. Who else is going through this? 

[MaryJ731368]

me and my husband are having same issue with our accounts, hope it is just a glitch that can be fixed, if not everyone will have to contact customer service

[GiannisK745032]

Did you get yours fixed? 

[AARPConsumerCare]

I apologize for the inconvenience, @MaryJ731368. Are you still having issues? If so, please send me a direct message with more details about the error you are getting, and I'll be happy to take a look into it. - Daniela R. 

[CatherineT72690]

I'm unable to message you. Frustrated😤

[AARPConsumerCare]

I'm sorry to hear you're not able to reach out in a private message, @CatherineT72690. Please reach out to our representatives through the other channels (chat, text or phone): https://aarp.info/3epCObA - Diana G.

[Winter2025VA]

Catherine @CatherineT72690 , I am assuming you are one of the members with NO Private Message (PM) tab? You can call or chat as another option if interested. To get past the Chatbot, keep typing Customer Service Agent to ALL his/her questions = you will eventually get transferred to a human. So sorry you are dealing with this!!!  😤  I wonder IF the other folks in this discussion got theirs fixed? 🤔

[CatherineT72690]

I'll give it a try. 

[Winter2025VA]

Fyi - They are off on weekends, work weekdays 8am ET to 8pm Catherine @CatherineT72690 .

[Dlite315131]

@AARPConsumerCare So how is this error due to "heavy traffic on the site" for over 24 hours, yet ALL other redemption options have NO issues and you can still earn points with zero issue which has a higher system load with the videos?