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Newbie

UHC Medicare UCard OTC Credits

Has anyone used this to purchase eligible items on Walmart.com or in store at Walmart, CVS etc?

 

I have $75 to spend on my Ucard which is this years version of 'healthy benefits' which worked great a couple of years ago once they got the wrinkles ironed out. 

 

I go to Walmart.com and choose some refresh

 

eye drops (which are also sold through the UHC catalog at a higher price and Nature's Bounty B vitamins both of which are sold and shipped by Walmart.com

 

Both of these items are eligible items however neither of them triggers the $75 OTC credits either because Walmart doesn't see them as eligible (this is unlikely) or because UHC is not showing them that the card has $75 in OTC credits.

 

My account shows the $75 in OTC credits but under 'details' and OTC it also shows I have zero available OTC credits because I have already spent $75.  This was on the very first day.  I haven't purchased a thing.

 

The only thing I haven't tried and maybe I should is to go to Walmart and try and buy in the store because I do not want to be in line and have to end up bringing things back or buying them with my own money.

 

I sent screenshots of my attempted transactions to UHC showing that I am trying to purchase eligible items yet the $75 in OTC credits are not available.  Their first response was to parrot that the items must be eligible and sold and shipped by Walmart.com - they considered that closing the issue like they were dealing with a dementia patient.

 

I believe this is just a scam so one has to buy things through their inadequate overpriced in house catalog.

 

After sending more screen shots they now, rather than look into it further have sent this to grievances and appeals.

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Regular Contributor

I suggest all of you avoid the entire ucare system until you watch the series of videos i'm making on this because if you think the system is a mess from what you have, you haven't even scratched the surface of what the problems are with this. I'll be making the video series and posting it on the main page of this specific forum so keep an eye out for them.

 

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I received an email from them saying they were sending out new cards.  But you could still use the online OTC. Which I have used mine and received my OTC order. But can't use the card over the OTC amount which is only $45.. Lord help us

 

Newbie

You used it through Walmart.com or though the UHC store which has barely any selection?

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Contributor

UHC,  You are absolutely right and expensive too

Newbie

Yes, more expensive.

 

In the FAQ for my plan it states twice that I can buy through Walmart online and in another place it states shipping from Walmart is one way product may be received - that means buying from Walmart.

 

This is like a bait and switch since they touted the Ucard prior to this year as being able to be used but look now we are stuck again with the BS UHC store.

Contributor

I have to go through my company, (AT&T), I retired from in order to get certain other benefits.  Which kinda makes up for the expenses  we incur in medical bills. I plan to return to "reg" Medicare if I can when those benefits run out. I just hope we'll be able to get the "gap" at that time and at a reasonable price as well.

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UHC,  You are absolutely right and expensive too

Newbie

I've had same problem.  At Walmart online , my balance show $0  When UHC website indicate I have $80.  I try to use it to see whether it work in person at Walgreen, but clerk told me the Ucard hasn't been working for lots of people.  I've called/msg them and they refer me to Solutan(offshore) but either them able to help me.  They keep telling me I have $80.

 

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