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UHC Medicare UCard OTC Credits
Has anyone used this to purchase eligible items on Walmart.com or in store at Walmart, CVS etc?
I have $75 to spend on my Ucard which is this years version of 'healthy benefits' which worked great a couple of years ago once they got the wrinkles ironed out.
I go to Walmart.com and choose some refresh
eye drops (which are also sold through the UHC catalog at a higher price and Nature's Bounty B vitamins both of which are sold and shipped by Walmart.com
Both of these items are eligible items however neither of them triggers the $75 OTC credits either because Walmart doesn't see them as eligible (this is unlikely) or because UHC is not showing them that the card has $75 in OTC credits.
My account shows the $75 in OTC credits but under 'details' and OTC it also shows I have zero available OTC credits because I have already spent $75. This was on the very first day. I haven't purchased a thing.
The only thing I haven't tried and maybe I should is to go to Walmart and try and buy in the store because I do not want to be in line and have to end up bringing things back or buying them with my own money.
I sent screenshots of my attempted transactions to UHC showing that I am trying to purchase eligible items yet the $75 in OTC credits are not available. Their first response was to parrot that the items must be eligible and sold and shipped by Walmart.com - they considered that closing the issue like they were dealing with a dementia patient.
I believe this is just a scam so one has to buy things through their inadequate overpriced in house catalog.
After sending more screen shots they now, rather than look into it further have sent this to grievances and appeals.
Hi, Gary ~ I am 100% onboard with you on this. Same thing happens me, over and over and over. Please add my name, Andrea LeFrancois, on your complaint. Maybe if enough of us echo what you're submitting we might get a resolution. Like yourself, I've been forced to shop at the U-Card Hub, settling for expensive prices. And, at my Wal-Mart, which is 13 miles away (I live in rural area) at most has 1 CSR, 2 Cashiers and absolutely zero of them could help me shop in-store due to lack of knowledge!!! I appreciate your efforts to tackle this. I, too, believe we are being forced shop U-Card Hub. Feel free to reply to me, or reach out via email [personal info removed]
Hi Gary - please add my name to your complaint - Jamie Schlintz is my spouse who is covered by the U-Card. I used the link on the UHC website to connect with Walmart.com, which does NOT let me use the U-card as a payment option. I tried to purchase several items I had noted were on the UHC website from Walgreens and my card was not accepted. The only success I have had with using this card was to order online from UHC with order fulfilled by Walmart mail order.
I have worked for UHC in the past - did not realize they purchased the company I accepted employment from - they are masterful in creating many little subsidiaries that are actually part of UHC but work effectively in barring or delaying benefits for UHC members.
The only reason I selected the UHC plan was because of their relationship with AARP and my hopes that they would at least try to be professional - sadly not surprised to find it is the usual store front facade with a fancy window dressing and an empty store inside.
My husband went over a month without diabetic testing supplies because UHC was requiring his doctor to send 6-month follow-up notes, the only company allowed by UHC to fulfill these supplies did not even request the notes until after his prescription was past renewal and even after receiving the notes then required the doctor to respond to a further question on how many times he scanned during the day - I could not provide this information direct to them - it had to come from the doctor, who got it from me.
UHC is once again a monumental disappointment - Dave Wick and company are notorious for making a business look attractive by providing a bunch of empty promises, but no case management, no support when you need help, but a plethora of unwanted phone calls from reps who can tell you nothing about things you actually need to know about.
I have proof that the UHC OTC Ucard paid for walmart.com purchases such as cookies and cat litter in March 2023. Now in July it rejected my Ucard in-store and when I add it to payment method at Walmart.com it shows zero balance yet UHC website shows I have 80 plus dollars?
I went through the exact same experience as you did, same reply from UHC. Basically, I got nowhere. I have credits that expire in two (2) days. 😞 I need to find someone to drive me to Wal-Mart and hope 🙏 that someone in customer service will be able to "see" my OTC balance and help me check out....... and this doesn't even include my Rewards balance. If you have any follow up success, please let me know [ Mod Edit: Please do not post personal details in public areas of the community - Personal details removed for your online safety]😀
I tried out my UCard at both Walgreens and Walmart. I had $60 on my UCard, $40 in OTC credits and $20 in rewards credits. I went to Walgreens and bought some Nature Made vitamin supplements. These supplements are not in the online UHC catalog. The purchase of the supplements went through without a problem. Next, I went to Walmart. I bought a foot care product that was not in the UHC online OTC catalog. I paid for it at the pharmacy counter. The purchase went through without a problem. My UCard still has the $20 rewards credit on it and only a few dollars left on the OTC credit.
So far ... it works for me.
Update to Ucard for In-store Use
As many of you have discovered a significant number of items eligible for purchase with the OTC benefit are being declined at store reegisters. This includes both items in the Catalog and items indicated as eligible with the scaner in the UHC phone app.
My experience is that only about 20% of the eligible items I attempt to purchase at S3 retail network are being accepted at the reguster. That seems to correspond to the experience others are having.
If you are also experiencing this issue, please complain and complain often to UHC and to Solutran technical support 833-853-8590. Use the messaging system found under the Help section of the UHC website. If a response does not address the problem, click reply, tell them so, and resend your complaint (I used the copy and paste function).
Here's a copy of what I last sent to UHC that supposedly is being kicked up for further investibation:
Your reply did not address the problem.
The Ucard does not work seemlesly at S3 retail network stores.
About 80% of eligible OTC items are rejected at the register.
Thisa includes items listed in the Firstline catalog as eligible but rejected at network stores.
Please read my original complaint below and address this issue:
UHC App Scans Eligible OTC Items at S3 Network Stores that get declined at register.
About 80% of the eligible OTC items verified by the scanner in the UHC app are being declared ineligible at the cash register.
Even items that are listed in the catalog by Firstline Benefits are being declined for purchase in S3 retail network stores like Walmart, CVS, and Walgreens.
The Ucard has worked for some OTC purchases but as mentioned above most eligible items are being rejected for OTC purchase at the store registers.
When are these discrepancies expected to be resolved?"
Thank you for your detailed experience and your complaint to UHC. I plan on copying your correspondence and getting it to the "Powers that Be" at UHC. Perhaps if enough of us frustrated members force them to spend their work day reviewing our hardships, they'll get to work on fixing the issue!
I used their scanner on my iPhone & the bananas (it read) are covered. Well, not at checkout. I paid for the groceries (Walmart on Orangeburg, Modesto, Ca) & then went to the car & phoned them. I suggested a bank card with a chip. Their solution, I’ll receive a new card. I repeated, I need a bank card with a chip.
Ucard tip for Reward Dollars
The card will first apply OTC dollars to eligible products and then apply Reward dollars to any that the store register declared ineligible. As many have discovered, the UHC product scanner in their App will show items as eligible only to have them declined at the store.
Reward dollars can be spent on almost anything. The solution is to spend your reward dollars first on things that you know will not be eligible for OTC dollars. Then at a latter time or seperate transaction, attempt to buy your OTC items. If any are rejected, you can then delcine to purchase them and look for substitues that will be covered.
I suggest all of you avoid the entire ucare system until you watch the series of videos i'm making on this because if you think the system is a mess from what you have, you haven't even scratched the surface of what the problems are with this. I'll be making the video series and posting it on the main page of this specific forum so keep an eye out for them.
I'm still trying to figure out how to use it at walmart.com.....there is no way to scan your card or where I can just push a button and use card. I have been given gift cards in the past from relatives for xmas and I still have those sitting around. I can't figure this stuff out...Whose losing out? Me! I spent 2 hours online trying to figure out how to use it. My daughter is going to take me to Walmart one of these days soon to use it, although she prefers I do it online...Ugh...Sucks to get old! (and I live alone! so nobody here to show me).
I'm in the same boat as you. Disabled, no vehicle and I live in a rural area. I'm two days away from my credits expiring and the items that I need are SOLD OUT on the UCARD app. I'm beginning to think that this is a ploy so that UHC isn't paying their "so called" merchant partners, and we are paying our Premiums that include this credits, only to expire and be lost. I feel DUPED.
I used my UCard & UHC app today at Walmart in Modesto on Orangeburg & the healthy food I scanned while checking the item on the shelf, it said’. Approved’. At checkout, nothing was paid for by my UCard or iPhone ‘card’. I paid for these healthy items & then called United Healthcare when I got to my card. I suggested a bank card with a chip & the employee will only send me a new card. I reminded him to tell his higher ups my suggestion.
Yes, more expensive.
In the FAQ for my plan it states twice that I can buy through Walmart online and in another place it states shipping from Walmart is one way product may be received - that means buying from Walmart.
This is like a bait and switch since they touted the Ucard prior to this year as being able to be used but look now we are stuck again with the BS UHC store.
I have to go through my company, (AT&T), I retired from in order to get certain other benefits. Which kinda makes up for the expenses we incur in medical bills. I plan to return to "reg" Medicare if I can when those benefits run out. I just hope we'll be able to get the "gap" at that time and at a reasonable price as well.
I've had same problem. At Walmart online , my balance show $0 When UHC website indicate I have $80. I try to use it to see whether it work in person at Walgreen, but clerk told me the Ucard hasn't been working for lots of people. I've called/msg them and they refer me to Solutan(offshore) but either them able to help me. They keep telling me I have $80.
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