Applied for Medicare Part C, via AARP UnitedHealth care Medicare Advantage over 10 days ago. Got a confirmation number and that is the last I heard from them, no documents to examine nothing.
Part of the reason I get teed-off at AARP is the lack of communication as shown on their website. Paying and signing up is not a problem, when an issue shows up the only way I see to communicate with AARP is via this forum, wait on the phone or send a letter. Show the little AARP has for their customers, they give pleanty of Lip Service, but no way to email customer service. Please do not refer me to social media, I did not enroll with them.
You did not say if this is your initial enrollment in Medicare with an Advantage plan as your choice or if you are just changing plans during open enrollment for Advantage plans and/or Rx plan for 2021 which we are currently within - either way UHC should be sending your insurance card with plan details of your pick of the plans. If you are changing plans, since the new plans don't start until 2021, they probably aren't in any rush.
You can read about the plan that you picked on their website - you just have to know what type of plan you signed up for; the specific name of the plan is very important - there are several different types.
Most large platforms & brands don't have the capability to handle the influx of email support questions. That's why they do not offer it. Facebook & Google are the same way. The best alternative, and fastest response support options, are social media platforms. For the most part, that is where the email support staff has been moved to and responding to questions for many companies.