Medicare Insurance Products Offered by AARP (Be careful) )

[DouglasM62337]

’Im an AARP member and enrolled in Medicare through UnitedHealthcare and dental through Delta Dental via AARP.
 
When I changed plans, canceling both was unnecessarily difficult — and both continued billing me into January. UnitedHealthcare took hours to reach the right person, and I was told I’d get a refund but given no timeline or confirmation beyond “watch your bank account.” Delta Dental was worse: you can’t cancel online, only by calling a general number and fighting through prompts to reach an agent. Even after canceling, I was charged for two months of coverage I didn’t need or use.
 
AARP markets these products heavily and benefits financially from promoting them. If that’s the case, AARP should also provide clear “how to cancel” guidance when members change plans, including direct cancellation phone numbers — and ensure those lines are properly staffed for AARP members. Right now, the experience feels designed to keep billing going.
 
Based on this experience, I won’t use AARP again for insurance and I’ll encourage others to be cautious.

[GailL1]

@DouglasM62337 

Just wondering, when you cancelled did you follow the instructions for cancelling either of these that should have been included in your policy or explanation of coverage?

For the Medicare plan - I assume that you are talking about a Medicare Advantage plan and if so - there are only certain periods that you can change or add a plan per Medicare, the program.  Reason is, that you have to have a plan and if you want to cancel a MAplan then your coverage just reverts back to Original Medicare coverage.