Here are some additional suggestions on how to help or support the grieving:
Know what to say to someone who’s grieving
While many of us worry about what to say to a grieving person, it’s actually more important to listen. Oftentimes, well-meaning people avoid talking about the death or change the subject when the deceased person is mentioned. But the bereaved need to feel that their loss is acknowledged, it’s not too terrible to talk about, and their loved one won’t be forgotten. By listening compassionately, you can take your cues from the grieving person.
How to talk—and listen—to someone who’s grieving
While you should never try to force someone to open up, it’s important to let your grieving friend or loved one know that you’re there to listen if they want to talk about their loss.
Talk candidly about the person who died and don’t steer away from the subject if the deceased’s name comes up. And when it seems appropriate, ask sensitive questions—without being nosy—that invite the grieving person to openly express their feelings. By simply asking, “Do you feel like talking?” you’re letting your loved one know that you’re available to listen. You can also: Acknowledge the situation. For example, you could say something as simple as: “I heard that your father died.” By using the word “died” you’ll show that you’re more open to talk about how the grieving person really feels.
Express your concern. For example: “I’m sorry to hear that this happened to you.” Let the bereaved talk about how their loved one died. People who are grieving may need to tell the story over and over again, sometimes in minute detail. Be patient. Repeating the story is a way of processing and accepting the death. With each retelling, the pain lessens. By listening patiently and compassionately, you’re helping your loved one heal.
Ask how your loved one feels. The emotions of grief can change rapidly so don’t assume you know how the bereaved person feels at any given time. If you’ve gone through a similar loss, share your own experience if you think it would help. Remember, though, that grief is an intensely individual experience. No two people experience it exactly the same way, so don’t claim to “know” what the person is feeling or compare your grief to theirs. Again, put the emphasis on listening instead, and ask your loved one to tell you how they’re feeling.
Accept your loved one’s feelings. Let the grieving person know that it’s okay to cry in front of you, to get angry, or to break down. Don’t try to reason with them over how they should or shouldn’t feel. Grief is a highly emotional experience, so the bereaved need to feel free to express their feelings—no matter how irrational—without fear of judgment, argument, or criticism.
Be genuine in your communication. Don’t try to minimize their loss, provide simplistic solutions, or offer unsolicited advice. It’s far better to just listen to your loved one or simply admit: “I’m not sure what to say, but I want you to know I care.”
Be willing to sit in silence. Don’t press if the grieving person doesn’t feel like talking. Often, comfort for them comes from simply being in your company. If you can’t think of something to say, just offer eye contact, a squeeze of the hand, or a reassuring hug.
Offer your support. Ask what you can do for the grieving person. Offer to help with a specific task, such as helping with funeral arrangements, or just be there to hang out with or as a shoulder to cry on.
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Things to avoid saying to someone who’s grieving
“It’s part of God’s plan.” This phrase can make people angry and they often respond with, “What plan? Nobody told me about any plan.”
“Look at what you have to be thankful for.” They know they have things to be thankful for, but right now they are not important.
“He’s in a better place now.” The bereaved may or may not believe this. Keep your beliefs to yourself unless asked.
“This is behind you now; it’s time to get on with your life.” Sometimes the bereaved are resistant to getting on with it because they feel this means “forgetting” their loved one. Besides, moving on is much easier said than done. Grief has a mind of its own and works at its own pace.
Source: American Hospice Foundation
The key here is to remember that the goal is to add to the comfort and support of the one who is in the midst of the pain caused by their separation from their beloved and as caring supporters, we must not do anything that might add to their grief.