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Community Manager
Community Manager

Rewards - Technical Outage

AARP Rewards is currently experiencing technical difficulties that may impact functionalities such as engagement with earn activities and the redemption of catalog items.   

we appreciate your patience while we get this resolved.

AARPTeri
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Trusted Social Butterfly

@HokiePoq 

 

I'm able to login at 9:20a CST.  Is everyone back online now?

 

Have a Blessed Day,

Marylin

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Community Concierge

@HokiePoq @mi4090 We were experiencing site issues earlier today but it appears to be resolved now. We're here to help if you need anything!

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Regular Contributor

Help.  I don’t see where to enter my rewards “answer” from my newsletter. In its place is a shopping cart.

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Community Concierge

@terrypearson The spot to enter the promo code should be to the left of the shopping card icon depending on your device: https://www.aarp.org/rewards/discover/

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Regular Contributor

Thank you for your reply.  I’m on an iPad. The spot to enter the code has always been where the shopping cart is but it’s suddenly disappeared and there’s nothing to the left of the shopping cart either. 

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Community Concierge

@terrypearson Try troubleshooting your device and updating your browser: https://help.aarp.org/s/article/site-issues

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Gold Conversationalist

@terrypearson   I saw the spot and entered the answer.  It says it's incorrect.  Checked my spelling a bunch of times.  Something is wrong in that spot.  Hope it will work tomorrow

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Community Concierge

@HokiePoq The promo code from the 12/28 newsletter was misspelled in error. Try entering "SCENARY" as the promo code instead. Let me know if you have any issues!

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Trusted Social Butterfly

@HokiePoq 

 

Customer Service states this Outage is nationwide😢😢.  I'm CST and been out since 5am. 

 

Could Warriors from other time zones confirm outage?

 

Have a Blessed Day,

Marylin

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Gold Conversationalist

@mi4090  I'm EST.  It came back after 9 a.m. EST.  I am used to waking up too early and playing the games until DH gets up.   Not today.   Fortunately @WebWiseWoman told me about another site where I could get my game fix.

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Gold Conversationalist

@AARPTeri   Are we out again today?   Games as well as the Rewards site?  Hoping it's fixed soon and not just me  as it was one time.

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