Re: Rewards - Technical Outage

AARPTeri · ‎10-27-2021

AARP Rewards is currently experiencing technical difficulties that may impact functionalities such as engagement with earn activities and the redemption of catalog items.

we appreciate your patience while we get this resolved.

AARPTeri

mi4090 · ‎12-28-2021

@HokiePoq

I'm able to login at 9:20a CST. Is everyone back online now?

Have a Blessed Day,

Marylin

AARPJanelleM · ‎12-28-2021

@HokiePoq @mi4090 We were experiencing site issues earlier today but it appears to be resolved now. We're here to help if you need anything!

terrypearson · ‎12-28-2021

Help. I don’t see where to enter my rewards “answer” from my newsletter. In its place is a shopping cart.

AARPJanelleM · ‎12-30-2021

@terrypearson The spot to enter the promo code should be to the left of the shopping card icon depending on your device: https://www.aarp.org/rewards/discover/

terrypearson · ‎01-03-2022

Thank you for your reply. I’m on an iPad. The spot to enter the code has always been where the shopping cart is but it’s suddenly disappeared and there’s nothing to the left of the shopping cart either.

AARPJanelleM · ‎01-04-2022

@terrypearson Try troubleshooting your device and updating your browser: https://help.aarp.org/s/article/site-issues

HokiePoq · ‎12-28-2021

@terrypearson I saw the spot and entered the answer. It says it's incorrect. Checked my spelling a bunch of times. Something is wrong in that spot. Hope it will work tomorrow

AARPJanelleM · ‎12-30-2021

@HokiePoq The promo code from the 12/28 newsletter was misspelled in error. Try entering "SCENARY" as the promo code instead. Let me know if you have any issues!

mi4090 · ‎12-28-2021

@HokiePoq

Customer Service states this Outage is nationwide😢😢. I'm CST and been out since 5am.

Could Warriors from other time zones confirm outage?

Have a Blessed Day,

Marylin

HokiePoq · ‎12-28-2021

@mi4090 I'm EST. It came back after 9 a.m. EST. I am used to waking up too early and playing the games until DH gets up. Not today. Fortunately @WebWiseWoman told me about another site where I could get my game fix.