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Unable to setup Private Messaging

The instructions are to go to My Settings/Preferences/Private Messenger tab to turn on private messaging. Following the instructions, I do not get the Private Messenger tab to be able to turn on.

 

How can I rectify this?

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Community Concierge

BruceM6193 I'm so sorry you're not getting the option to enable private messaging. You can contact us via chat by clicking the following link https://aarp.info/2ThqJxO then clicking to chat. We'd like to help get this issue taken care of right away. - Christy C. 

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