Unable to access Rewards

[Wheresthebeef]

This morning, when trying to access Rewards I received a message asking for a phone number for 2-factor confirmation and stating that it was voluntary.  I declined and was sent to a general Rewards description page.  There was no way provided to access Earn or Redeem.  

Anyone else having this problem?

[AARPConsumerCare · Accepted solution]

I'm sorry to hear you're having trouble accessing the AARP Rewards page, @Wheresthebeef. Can you include this information in your private message to us, so we can look into that as well? Thanks for letting us know. - Brandon C.

[JudyS250129]

Yes for several days.

[Wheresthebeef]

Brandon C. was extremely helpful in resolving this issue for me.  

For whatever reason, the phone number on my account was blank.  Once I added that this problem went away.