AARP Hearing Center
thank you for your response!
I have read that activating of private messaging several times, but I can see no ‘settings’ on the community page in the upper right corner! I even checked account and account details and didn’t see anything.
here’s what I see(except my screen shows nothing to the right of the search, and if I click on that blank area, nothing happens.):
well, I finally found ‘my settings’ and thought maybe I would be able to send a private message, but what I see and what is displayed on the page for the link you sent me does not match. Here is a side by side comparison- the photo on left is what I see- nothing about private messaging.
Is the setting for private messaging hidden elsewhere?
@AARPConsumerCare
I did call AARP and mentioned that in the community, I was told to call and find out why I can’t get to private message settings. She asked what the issue was that I wanted to private message about and when I said fitbit syncing with aarp rewards, she told me she’d connect me to someone who could help with that issue.
so I went thru how I couldn’t sync at all after having attempted to sync via aarp now as I had been told to do in chat. But prior to that, if I went into Fitbit settings and revoked aarp’s permission to access my Fitbit data, I was then able to sync the Fitbit from aarp rewards website . I had previously been told that when AARP site logs us off, we lose the sync. So I had to go thru this process every day if I wanted credit for my steps.
i told her that once I attempted to sync from AARP Now, neither the Fitbit nor AARP thought the Fitbit was synced.i told them that when I clicked on sync my Fitbit, it just sat on the same page but the button turned white. If I clicked on the button, it would again turn red, but that was it.
so she opened up an issue 199984439 and said she would escalate it. I did tell her that that’s what I’d been told back in November and I never heard anything back, so I was not hopeful.
every few days I’d try to sync my Fitbit just in case something had changed and the other day it actually successfully connected my Fitbit to the AARP Rewards! AND for the previous 2 days, I did receive points for my steps without having to sync my Fitbit again!
so I thought that everything was working great- checked this morning & it said ‘manage my tracker’’; just checked now and it says ‘sync a fitness tracker’ 😢 so I had to do the old go to fitbit settings ->manage data and revoke aarp rewards access to fitbit data, and was able to do the sync, but I did see a message
however, I do see “manage your tracker” on aarp rewards, and I checked Fitbit, and AARP rewards does have access to my data. Waited a bit, reloaded aarp rewards and my steps have credited for today! And aarp rewards still shows ‘manage you tracker’ !
anyway, I thought I’d give you a semi-positive update on the syncing issue! The only thing I’d like to see fixed is that if AARP logs us off, they either don’t de-sync our tracker, or let Fitbit know to revoke aarp reward’s access to Fitbit data so that re-syncing when we log back in to AARP won’t entail our having to go into Fitbit settings to revoke aarp rewards access to our Fitbit data.
@js22 , try calling AARP weekdays 8am to 8pm ET. Since last year 2024, some people DONOT have the TAB for the AARP Private Message (PM). Good luck, Nicole!
@js22 wrote:well, I finally found ‘my settings’ and thought maybe I would be able to send a private message, but what I see and what is displayed on the page for the link you sent me does not match. Here is a side by side comparison- the photo on left is what I see- nothing about private messaging.
Is the setting for private messaging hidden elsewhere?
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