Games on App not working

[JWalker28]

For the past couple of days the AARP games have not been working on my iPhone. When I get to the ‘games’ page and tap a game to play it, nothing happens. I have tried everything. Clearing cache, rebooting my phone and even deleting the app (which I hate because I lose all my stats). Nothing has worked. I have the latest iOS version installed 18.3 Please help! Thank you

[AARPConsumerCare]

Thank you for reaching out, @JWalker28. I'm sorry to hear you're having issues with the games. I can understand how frustrating this can be. Please send me a private message or reach out via chat, text or phone: https://aarp.info/3epCObA to take a look into this. - Diana G.

[PeggyH674394]

 On my computer some games work others don't. I tried an ulta instant win and it didn't tell me if I won or lost, but took the 50 points. I assume I lost since I haven't won an instant win since I signed up with aarp. I then played 2 games that worked correctly. Next I tried the mini crossword. Didn't use points but says I played. Sigh.......I really don't know what to say anymore.

[CarolynB676308]

I have the same problem 

[AARPConsumerCare]

@CarolynB676308  I'm happy to help, so let's take a look. Tell me what games aren't working for you, and what the error message is. Please reach out in a private message, so you can provide your email address and I can review your account. You may need to enable private messaging: https://aarp.info/47hWcl7  Thank you.  Jodee R.