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Periodic Contributor

It's been six weeks since requesting a quote from Hartford and still no duffel bag??

Is there someone here who can tell me how to check on receiving the duffel bag advertised in the Hartford Insurance ad in AARP magazine for requesting an insurance quote?? Please advise and thanks in advance.

They're still running the scam in 2022. About all my inquiry received was a slew of spamming calls and emails for auto insurance and NO sign of weekend duffle bag promised in promotion.

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Periodic Contributor

Typically, the duffel bag is received within about 8 weeks after the quote. If you do not receive the duffel and have difficulties when contacting The Hartford, you can always contact AARP for help and we will be more than happy to reach out to the Hartford on your behalf. Please use this link (https://help.aarp.org/s/) to contact us by phone, chat or text. Please include the following:

  •            Description of your issue
  •            Mention that you are requesting an escalation

We look forward to hearing from you!

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Periodic Contributor

Call AARP and tell them you called Hartford for a quote and they never sent the bag. They'll contact Hartford and have them send it. At least that's what worked for me.

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Newbie

SAME.. Only here we are in 2022

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Contributor

I finally rec'd mine after 8 weeks.  It's much smaller than the picture leads you to believe.  It's only 13"x6"x9".  And the material is thin, too.  Not impressed. ☹️

 

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Periodic Contributor

I had to make an additional phone call or 2 to get mine. It finally arrived. I agree about the size, too small to call a duffel bag. They should call it something else.

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Newbie

I’m in the same boat. Did you ever get your duffel?

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Retired Moderator

Hi there, here to help. Please call The Hartford at 1-800-684-5518 to check on the status of your duffel bag, or you can submit a request to AARP and we would be glad to help by reaching out to The Hartford on your behalf to investigate and get your bag sent out. To submit a help request to AARP, please use this link (https://help.aarp.org/s/contactsupport)  and include the following:

  • Description of your concern
  • Please mention that you are requesting an escalation

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Contributor

I am wondering if you ever got your duffel bag.  I went through the quote process and the Hartford price was considerably higher than I am now paying.  Oh well, at least I would get the duffel bag for my time.

 

They say it can take up to 7 weeks for delivery.  I contacted them at 7 weeks and they say things are delayed due to Covid and I sould allow 2 more weeks. 

 

End of 2 weeks and I contact them again.  They are sorry and will order the duffel bag to be sent out to me again...  can take up to 7 weeks. 

 

I am now waiting the 7 weeks. 

 

Did you ever get the duffel bag?

 

Thanks.

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Periodic Contributor

I got mine after going through far more trouble than it's worth. It's not a duffel bag, it's a tiny replica of a duffel bag. If you ever get it, you can put it out someplace where it can be easily seen as a reminder of the integrity level of Hartford and AARP.

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Newbie

No its been a year!

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Regular Contributor

Hi Cathy. We certainly understand your concern regarding not receiving the duffel bag provided by The Hartford. We’d be happy to forward your concern to the Escalation team we work with at The Hartford for their thorough review and investigation into the status of your duffel bag. To do this, we will need more information. Please send me a private message in the AARP Online Community or call us toll-free at 1 (888) 687-2277 and request an escalation with the Member Relations Team. Please provide the following details in your message:

- First & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

- Stephanie B.

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Retired Moderator

Hi @lkgeiger56 AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by The Hartford. We’d be happy to forward your concern to the Escalation team we work with at The Hartford for their thorough review and investigation into the status of your duffel bag if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

- First & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Periodic Contributor

After more than a year, maybe more than two years, of getting mail that says I'll get a duffel bag if I request a quote, I finally called yesterday. After getting the quote, I asked about the bag. She said she'd send me an email with a link to where I request the bag. I waited over an hour for the email, then called back. I was told that it takes 24 to 36 hours to send the email. Are you kidding me??? Well, now it's been 29 hours and no such email. How on earth can it take so long to send an email? This is very sleazy, and reflects badly on the kind of company you are. Why would I get insurance from a company that won't even send a duffel bag it promised to, and can't even send an email in less than 36 hours, if you'll even send it then? Why should I think you would expeditiously process a claim, when you can't even send an email? And why do we even need to go through all the email crap anyway? You have my address, just send the **bleep** bag.

Retired Moderator

Hi there, AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by The Hartford. We understand that sometimes the duffle bag email gets routed to your Spam or Junk email folders. Have you double checked to ensure it did not go to Spam or Junk? If you still don't see the email, we’d be glad to forward your concern to the Escalation team we work with at The Hartford for their thorough review and investigation into the status of your duffel bag if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • First & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Periodic Contributor

Why do you need all that info? Hartford should have a record of who called, and who they haven't sent a bag to. Just tell them to send the bags. AARP is the one sending out the letters falsely claiming we'll get a bag if we call, so take a little responsibility and make it happen.

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Retired Moderator

The information provided is not false. We'd be glad to make it happen, but will have no way of doing so without the necessary information. The Hartford does not keep a list of whom duffel bag offers went out to - the offer is sent to all members. If you'd like us to reach out to The Hartford and get this taken care of for you, please submit a help form and we'll get right on it. Thanks!

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Trusted Contributor

We've experienced poor service from Hartford and just recently switched to another insurance company. Hartford rates turned out to be higher then several others.We had been with Hartford over a decade and never looked at prices elsewhere, our mistake. 

Karyn
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Periodic Contributor

Then why did I get the same old mail from AARP just a few days ago, with the same old offer of a duffel bag if I call Hartford for a quote? And who is this purported new insurance company that you recently switched to? Why would you not name them now? Are you peeps really that messed up?

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