Daily Crossword problems

[TerriT949175]

For days now, the Daily Crossword isn’t saving and showing monthly progress.  It also doesn’t display correctly, with the bottom portion of the crossword covered by the keyboard.  I have checked and am logged in.  I am using safari browser and have restarted my IPad.  This seems to be an issue on your end, as I see many others are having this issue.

[GaryL987087]

Same issues here.  Unable to fix myself.

[AARPConsumerCare]

@GaryL987087   Your games may not be working or loading because of technical issues such as conflicts created by too many active cookies, lack of available cache to complete a task, and/or an outdated browser. You can go to Apple support: https://support.apple.com/en-us/HT201265 Let me know if I can help.  Jodee R. 

[Pam29bhmp]

 Like the other users, I performed the tasks you mentioned with no improvement. By accident, I noticed that when I click on the rectangle on the upper right corner of my Safari iPad screen, it displays a column of Safari bookmark options on the left and a smaller version of the AARP page on the right, which does not cover the crossword with the on-screen keyboard. Still, history and monthly progress do not show.

[AARPConsumerCare]

Hi Pam29bhmp. Thanks for providing that information. We'd like to investigate this further. Can you please send us a private message, so we can help you look into this? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. You can also contact us through online chat or phone. Visit https://aarp.info/3epCObA for our contact information. - Brandon C.

[f-ern]

    I am having the same problem -- using Brave.  Very frustrating.  Has this been fixed yet?

[AARPConsumerCare]

Good afternoon, f-ern. I am sorry that you are having a problem with the Daily Crossword. We would like a little more information from you about the problem you are having. Please reach out to us by online chat or by phone. Visit https://aarp.info/3epCObA for our contact information. Thank you, Di Anna L.

[KatherineV476936]

After performing tasks suggested I am experiencing what others are as well.  the Daily Crossword isn’t saving and showing monthly progress.  It also doesn’t display correctly, with the bottom portion of the crossword covered by the keyboard. I have tested this on chrome, safari and edge. Same issue all 3 browsers. 

[TerriT949175]

I have been trying to access private messaging but I see no tab for this. 

[SpringIsHereVA]

[2/8/25] @TerriT949175 , the "issue" of NOT seeing a Private Message TAB has been "reported" since 2024.

And as usual, @AARPConsumerCare CONTINUES to respond with a request to send them a PRIVATE MESSAGE. 🤣😂

How about FIXING the issue??? 😤

EVERY DAY people are CANCELING their AARP Memberships. And trust me, NO age 18+ is going to put up with ALL these site "issues" = AARP, you need money to pay your employees. Hmmm, I guess software and bots are CHEAPER than a human. I miss the old AARP. An organization that cared and could be trusted. At age 67 this year, I NO longer look to AARP for support or information. So sad!

[DonaldD407732]

Me too

[MikeD962326]

Me too, did AARP ConsumerCare fix your issue?

[TerriT949175]

No

[AARPConsumerCare]

@TerriT949174   I'm so sorry you're having trouble. I'm happy to help, so please reach out in a private message, and we can trouble shoot the issue together. You may need to enable your private messages first. Learn more here: https://aarp.info/47hWcl7 Take care.  Jodee R. 

[TerriT949175]

No private message capability. The tab is not there

[lb25428112]

I too have this issue, and as of 1/20/25 it has not been resolved. 

[AARPConsumerCare]

@lb25428112, I can understand your frustration. I'm sorry to hear you had issues with the Daily Crossword. Are you still getting that message? Please send me a private message to take a look into this. Thank you! - Diana G.

[TerriT949175]

There is no way to private message. Tab is missing 

[AARPConsumerCare]

I'm sorry to hear you're missing the tab, @TerriT949175. I can see how frustrating this can be. Please reach out via chat, text or phone instead: https://aarp.info/3epCObA - Diana G.

[TerriT949175]

I spoke with someone this morning by phone. She wrote up the report and sent to IT. 

[TerriT949175]

The issues STILL haven’t been fixed.  I was told that after the report was sent to IT, they would contact me within 5-10 business days.  NOTHING has been done.  I still have the same problems.  

[Sea2Summit]

Thank you!!!

[Pam29bhmp]

 Good to know. Thank you. I called today as well and reported the issue as well. The agent put me on hold to investigate next steps and I got disconnected. Hopefully, something will happen.

[TerriT949175]

Unfortunately, NOTHING has been done.  I was told 5-10 business days.  I have received no other communication from them.  

[AARPConsumerCare]

Thanks for reaching back out to us, TerriT949175. We'd be happy to check on any updates for you. Please contact us through chat, text, or phone with your name and address. Visit https://aarp.info/3epCObA for our contact information. We look forward to hearing from you, so we can help you get this resolved. - Brandon C.

[lb25428112]

Is this issue being addressed on your end?  It continues to be a problem with the daily crossword puzzle. When the puzzle month opens, the calendar shows that no puzzle have been played. After tapping on today’s date the bottom line of the puzzle si blocked by the keyboard. This has been an ongoing problem since the beginning of the year. 

[TerriT949175]

Same with me! So frustrating. I have received no help. 

[AARPConsumerCare]

@lb25428112, I can see how frustrating this is. I would like to take a look at your AARP Rewards account. Please send me a private message. You can reach out to us via chat, phone or text: https://aarp.info/3epCObA Thank you! - Diana G.

[Pam29bhmp]

Spoiler

Hello Diane and AARPConsumerCare,
I also have had the same issue with the Daily Crossword for over a month now. The bottom row of the crossword is covered by a screen keyboard and I lose all my game history. I contacted Akadium Support and they fixed the problem for their users except for the AARP ones. They said the problem is due to the AARP website and banner, Please advise. Thank you!

[AARPConsumerCare]

Pam29bhmp Thanks so much for providing details about the issue with Daily Crossword. We'd like the opportunity to work on this with you. Please send us a private message, so we can get to work! If you haven't yet enabled private messaging, you can find the instructions here - https://aarp.info/47hWcl7 - Christy C.