AARP Maintenance

[coolmaine]

 Day 4 -  Also, can get an update from the community manager or why can't we reply to her message?

[JoLo49]

Day 16 - Still no update about the "unscheduled maintenance".   Is there any risk of our personal information being compromised???

[Winter2025VA]

[9/16/25] @JoLo49 , anything else we need to do besides freezing our Credit Reports with the 3 agencies?  🤔  And thanks for posting that advice. Nicole!

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@JoLo49 wrote:

Day 16 - Still no update about the "unscheduled maintenance".   Is there any risk of our personal information being compromised???

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[JoLo49]

Hi Nicole,

Freezing the credit reports with the 3 agencies and keeping watch of the credit cards should be enough to protect from identity theft.

[Winter2025VA]

[9/16/25] Thanks @JoLo49  💛. I just DONOT get why NO responses to several members ASKING what is going on???  And "silence" from the MEDIA. Take care my friend, Nicole!

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@JoLo49 wrote:

Hi Nicole,

Freezing the credit reports with the 3 agencies and keeping watch of the credit cards should be enough to protect from identity theft.

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[GailL1]

@Winter2025VA 

Well you all made it to AI - 

AI Overview

the AARP Rewards program has been experiencing significant technical issues, with members reporting the rewards site and related features down for several weeks as of mid-September 2025. AARP has acknowledged the disruption and is working on a fix, stating they are aware of the problem and are working diligently to restore functionality. However, the extended outage, the lack of transparency, and the difficulty in accessing the program's features are causing frustration among members, with some members questioning the length of time taken to resolve the issue. 

What members are experiencing:

• System Outages:The AARP Rewards website, redemption features, and potentially some earn activities have been unavailable for an extended period. 
• Misleading Information:AARP initially posted messages stating members could still earn rewards, but members on the AARP Online Community report this was not true and they could not access the earn activities. 
• Member Frustration:Members are expressing significant frustration and disappointment with the length of the outage, the lack of clear information from AARP, and the inability to access services they are paying for. 
• Suspicion:Some members suspect more severe issues, such as a potential data breach or hack, may be the cause of the extended outage. 

[Winter2025VA]

[9/16/25] Gail @GailL1 , AARP will probably delete your post when they "clock in" tomorrow but wanted to ask you WHERE is AI getting this info? Also, your "link" does NOT go to the AI Review. It "describes" the AARP Rewards Program. I tried adding the "word" down at end of what you had & got the review. Anyway, IF you see this, would be interested in what you think. Thanks again for posting this. Goodnight, Nicole  😴

[GailL1]

AI using google - using search words like - AARP Rewards program tech problems - can’t remember exactly what I listed -

You do realize that this info is being picked up from HERE - this board - and what ya’ll are posting in the various threads.  

Guess if it isn’t in the news - you can always make it part of the news by just asking the questions to search engines.  

[Winter2025VA]

[9/17/25] Gail @GailL1 , you have my interest. NEVER cared what AI did. My daughter is an AI Tutor as a contracter. When she arrives on the 26th, I am definately going to ask her to explain further. Now we need the MEDIA to get some "answers". So over this SILENCE - day 17. Take care, Nicole!

➡️[*** GAIL 

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@GailL1 wrote:

AI using google - using search words like - AARP Rewards program tech problems - can’t remember exactly what I listed -

You do realize that this info is being picked up from HERE - this board - and what ya’ll are posting in the various threads.  

Guess if it isn’t in the news - you can always make it part of the news by just asking the questions to search engines.  

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[GailL1]

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@Winter2025VA wrote:

[9/17/25] Gail @GailL1 , you have my interest. NEVER cared what AI did. My daughter is an AI Tutor as a contracter. When she arrives on the 26th, I am definately going to ask her to explain further. Now we need the MEDIA to get some "answers". So over this SILENCE - day 17. Take care, Nicole!

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 Be sure to let us all know what your daughter says -

algorithms is the brains and the voice of AI.  It can  find them and interpret them when they are found on the internet based on any question that one ask.  The question does have to be correct in some assumptions.

[Winter2025VA]

[9/16/25] Gail @GailL1 , oh my goodness!!! Thanks for posting this & impressed you found it. Well @JoLo49 , here is your answer. Site will NOT let me include Gail's post in my response. Hopefully you can find it. Nicole!

[cltf]

I heard the site has been hacked along with the hidden valley ranch rewards site. This makes me very concerned about our personal information and credit card info being compromised. Everyone should be very concerned.

[SereneSeagull]

Where exactly did you hear this?

[tednlisa]

Cannot  access  AARP at all. My membership is up in December  and I won't  be renewing. 

[AARPConsumerCare]

I've sent you a private message, @tednlisa, so I can help you with accessing the website. - Brandon C.

[tednlisa]

I also use my gaman watch for activities which I was getting points for on aarp.  I no longer get points for that along with videos and quizzes completed.  Any way they can be completed?

[AARPConsumerCare]

If you’ve met the applicable fitness milestone, those points will be added to your balance during the maintenance, @tednlisa. I can review your point activity for you. Can you send us a private message with your name and address, so we may locate your AARP Rewards account? - Brandon C.

[WilliamS326386]

I am still receiving a rewards maintenance notification after many days. 

[ShannonM757160]

 I am too. I have tried deleting cookies and cache and uninstalling and reinstalling the app to no avail. 

[AARPConsumerCare]

Thank you for reaching out, @ShannonM757160. AARP Rewards is temporarily unavailable for everyone due to unscheduled maintenance. We appreciate your patience while our team works into restore access as quickly as possible. We recommend checking the website periodically for updates. - Diana G.

[Winter2025VA]

[9/8/25] Shannon @ShannonM757160 , maybe the IT for all of them involved (Helloworld, Merkle, AARP) have to fix the Rewards Site. Zero to do with us. Maybe it will be up today after them being off for the weekend. At least we can now EARN. Just NOT redeem. Nicole!

➡️[*** SHANNON 

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@ShannonM757160 wrote:

 I am too. I have tried deleting cookies and cache and uninstalling and reinstalling the app to no avail. 

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[Winter2025VA]

[9/8/25] Yes William @WilliamS326386 , TODAY is day number 8. Nicole!

➡️[*** WILLIAM 

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@WilliamS326386 wrote:

I am still receiving a rewards maintenance notification after many days. 

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[beartoor]

Please just fix the site, and the need for posts will not be necessary!

[WillardB178772]

AARP IS A SCAM... THEY JUST DENIED ME ACCESS TO MY POST, CUZ THEY DON'T LIKE THE TRUTH...

[beartoor]

I have actually been denied access to some areas, because obviously they do not like my comments.  If and when a response is given, they are always polite, but the people responding cannot seem to do anything about the site not working!

[SereneSeagull]

AI no doubt.  

[Winter2025VA]

@coolmaine , because it is PADLOCKED = NO responses allowed. She may NOT have any news from IT. They [IT] really need to get this fixed BEFORE they ALL "clock out" TOMORROW [Friday] at 8pm ET for the weekend. Nicole!

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@coolmaine wrote:

 Day 4 -  Also, can get an update from the community manager or why can't we reply to her message?

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[Karyn8]

 I had a reason to speak with someone at AARP this afternoon about a membership issue. He told me the site would be up Monday Morning.

[gh76837634]

Yes, Monday morning, January 20, 2031.

[notstreep]

LOL!