@Emori and @MaureenA964761, sorry this is happening to both of you. For issues like this, the fastest way to get help is through the in-game support team. Here’s how to reach them:
- Go to the Bubble Dragons game page
- Scroll to the bottom of the page (the same page where you click Play)
- Click “Contact Arkadium Support”
- A support window will open in the lower right corner of your screen
- Make sure you’re on the correct game page so it pulls in the right details
- You can also check the “Known Issues” section to see if this is already being tracked
- If you don’t see your issue listed, click “Contact Arkadium”
- Fill out the form with a few details so the team can investigate and help
The team can look directly into your game progress and get this sorted out for you.