not progressing Jewel Quest

[lh8750]

I have won Level 21 several times but it does not progress???????????????

[sandy]

@lh8750, Sorry you’re stuck there — that’s definitely frustrating, especially after completing the level multiple times.

For issues like this, the fastest way to get help is through the in-game support team. Here’s how to reach them:

• Go to the Jewel Quest game page
• Scroll to the bottom of the page (the same page where you click Play)
• Click “Contact Arkadium Support”
• A support window will open in the lower right corner of your screen
  • Make sure you’re on the correct game page so it pulls in the right details
  • You can also check the “Known Issues” section to see if this is already being tracked
• If you don’t see your issue listed, click “Contact Arkadium”
• Fill out the form with a few details so their team can investigate and help

That team can look directly into your game progress and get this sorted out for you.