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- Working to resolve issue with videos
Working to resolve issue with videos
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@cs84265807 We are working to get this intermittent issue resolved as soon as possible. We sincerely apologize for the inconvenience and understand your frustration.
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Good Morning
Have you tried deleting the cookies on your phone's browser
for the iPhone
https://support.apple.com/en-us/HT201265
cheers
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Thank you for the suggestion but this problem only occurs on my account. My husband and I use the same iPhone to earn and redeem points. His account always adds his points but my account doesn’t… just a check mark and nothing added. So I think the problem is my account only! But thank you anyway!
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@YoLarry and @Ikaikahan We are still working to fix sorry this is taking longer than anticipated. They are doing their best to resolve.
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This hasn't been an intermittent issue for me. I haven't been able to earn points watching videos for 4+ days. FYI: The 300 point badge under each video has been replaced with the AARP logo with the star in the center. Is this issue happening only with Apple products?
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This is day #3 for videos not awarding me points. I have watched 8 videos, and unfortunately, no points awarded. I noticed the videos don't have the "300 point" badge and instead the AARP Rewards logo with the "star" is under each video. Is this issue happening only with Apple computers, tablets and iPhones ? I have tried using a desktop Mac and iPhone. Hope this can be resolved soon.
"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679