Reply
Highlighted
Regular Social Butterfly
0
Kudos
527
Views

Re: Nov 29, Daily AARP.org Visit points missing

527 Views
Message 11 of 26

Hello JoLo,

It's Marylin; thanks so much for letting me know that not everyone is having the black banner and Transaction History problemSmiley Happy  Strange that members are having different problems, the logic would be that everyone is having the same issueSmiley Surprised

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
527
Views
Highlighted
Trusted Contributor
0
Kudos
542
Views

Re: Nov 29, Daily AARP.org Visit points missing

542 Views
Message 12 of 26

Hello Marilyn,

 

I was able to view my Transaction History with no errors and noticed that my visit points were missing for today's visit.   The black information banner comes up with no issues.

 

JoLo49

Report Inappropriate Content
0
Kudos
542
Views
Highlighted
Regular Social Butterfly
0
Kudos
529
Views

Re: Nov 29, Daily AARP.org Visit points missing

529 Views
Message 13 of 26

Hello @JoLo49 

Can u view your Transaction History for the current day without an "Error message" ?

I'm curious because it takes about 12 attempts for me to view and then the black information banner is incomplete.

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
529
Views
Highlighted
Trusted Contributor
0
Kudos
512
Views

Re: Nov 29, Daily AARP.org Visit points missing

512 Views
Message 14 of 26

I'm missing the visit points for 12/8/2019, and it appears to be an intermittent issue happening mostly on the weekends.  I wonder if the time zone difference between PST and EST could be a contributing cause.

Report Inappropriate Content
0
Kudos
512
Views
Highlighted
Regular Social Butterfly
0
Kudos
571
Views

Re: Nov 29, Daily AARP.org Visit points missing

571 Views
Message 15 of 26

Hello @kb2064 

Kathleen, it may be a time zone problem when you start completing daily activities at ET, but live in a different time zone.  This is my problem with Daily Visit points, I'm on CT and everything resets at 11p CT, and Daily Visit points appear in my Transaction History at 1am ET and I'm almost finished w/activities the date changes and Daily Visit points appear.  I've reported & posted the problem to no avail.

 

Have a Blessed Day

Marylin

Report Inappropriate Content
0
Kudos
571
Views
Highlighted
Regular Contributor
1
Kudos
557
Views

Re: Nov 29, Daily AARP.org Visit points missing

557 Views
Message 16 of 26

Since it's been mentioned, I checked my daily visits, and a lot are missing, it's easy to see because I use points every day, and earn some here and there, but daily visits have stopped posting. I wonder if it will catch up after beta is over?

Kathleen
Report Inappropriate Content
1
Kudos
557
Views
Highlighted
Community Manager
3
Kudos
598
Views

Re: Nov 29, Daily AARP.org Visit points missing

598 Views
Message 17 of 26

@JoLo49 

 

We just added 30 points for 11/28 and 11/30.  Thank you.

 

Report Inappropriate Content
3
Kudos
598
Views
Highlighted
Trusted Contributor
0
Kudos
580
Views

Re: Nov 29, Daily AARP.org Visit points missing

580 Views
Message 18 of 26

@sandy 

 

I am missing the Daily Visit points for 11/28/2019 and 11/30/2019.

 

 

Report Inappropriate Content
0
Kudos
580
Views
Highlighted
Periodic Contributor
0
Kudos
581
Views

Re: Nov 29, Daily AARP.org Visit points missing

581 Views
Message 19 of 26

Hello @mi4090, I am getting the transaction error off and on. I am able to go back two days before getting the message.

Report Inappropriate Content
0
Kudos
581
Views
Highlighted
Community Manager
1
Kudos
557
Views

Re: Nov 29, Daily AARP.org Visit points missing

557 Views
Message 20 of 26

 

@JoLo49 , @ralmon , @mazur777 , @mi4090 , @andrewtoo 

 

Thank you so much for your feedback. We are aware of this error occurring with some rewards accounts and are working diligently to update. If you believe you are missing points for the Daily Login please send me a private message and I can have them added to your account today.

Report Inappropriate Content
1
Kudos
557
Views
cancel
Showing results for 
Search instead for 
Did you mean: 
Users
Announcements

Introducing jen43, one of our featured ACEs! Check out their profile and fill yours out, today!

Meet an ACE