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Re: No points for watching videos

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Message 1 of 14

@Littlebit1353 We identified an issue this morning: https://aarp.info/2KLMRJk

AARP Community Manager
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Re: No points for watching videos

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Message 2 of 14

Same problem.  I click on the link in today's AARP email, sign in and watch the video, only to get a "You just missed AARP Rewards" messsage and no points.  It's happened several times now.  The re-design is not great . . . 

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Re: No points for watching videos

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Message 3 of 14

I have been having a problem with not getting points for videos for weeks now. I have sat through a video, get no points, a message with 'Direct link https://(link address)' followed by 'Embed Code<iframe src=(address)' appears. 

 

I get the same results on my new Windows 10 laptop and my Apple IPAD. 

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Re: No points for watching videos

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Message 4 of 14

Hello @Moscow45 

James all my points disappeared this morning😮  After changing between (3) different devices, (3) browsers including Chrome and logging in & out on all devices and browsers to no avail.  The 4th attempt using Chome & logging out and in everything started working on all browsers and devices, and points appeared.

This delayed me 30 minutes trying to get the site to work😡

 

As I stated before we should be compensated with a $250 Visa gift card for being Beta testers for AARP Rewards program.  We aren't employees we are paying members and deserve better or compensation for being used as employees.

 

Have a Blessed Day

Marylin

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Re: No points for watching videos

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Message 5 of 14

Watching videos seems to work on some browers/computers, and not others.

 

I recently can no longer obtain points watching videos. When I press play, it has me go through a security check and re-login and I am stuck on the page. I know it is a video issue because I can do the quizzes and tools/calculators without a problem.

 

I actually have no problem with them nerfing the ability to receive 300 points daily for watching the same video every day. I can understand weekly or monthly. So I actually don't think this is a tech glitch. I think AARP has locked me out for obtaining points by watching videos.

“If you’re good at something, never do it for free.”
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Re: No points for watching videos

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Message 6 of 14

Hello @BeachGirl23 

I didn't receive points for 21 videos watched on 11/11Smiley Sad

I'm using Windows 10, Chrome's latest browser and various others, (4) different devices; haven't experienced that problem.  Hopefully they'll correct many issues.  I've watched every video on site, there are some yearly Dr. Phil videos that are over 30 minutes or an hour long, believe it's his TV show.  I don't watch Dr. Phil.  Very time consuming for 300 points, these should be 1,250 pts. like old R4G.

 

Have a Blessed Day

Marylin

 

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Re: No points for watching videos

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Message 7 of 14

I am on a new laptop running Windows 10. The problem I have with the videos is, after I watch them once, two messages appear at in the video screen which are apparent coding messages. I then have to agonizingly sit through the video AGAIN at the end of which I may or may not get the points. Sometimes I get them, sometimes I don't. What a waste of time! Can this be fixed?

 

Furthermore, some of the videos need to be shorter - sitting through a 5 minute, 35 second Dr Phil video is hard enough but then to have to sit through it again and still get nothing is just plain hateful. 

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Re: No points for watching videos

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Message 8 of 14

@d589759f  We'll take a look at your account and get back to you!

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Re: No points for watching videos

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Message 9 of 14

I am having a similar issue except I am only getting partial points for watching videos - I just signed up, btw, having been an old rewards member.  I watch a video for 300 pts, from the list under EARN, and I am granted maybe 100 or 200 pts without an explanation.

 

Forgot this part - I am on an HP Desktop, using Chrome and Windows 10, all updated.

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Re: No points for watching videos

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Message 10 of 14

diana14  Unfortunately, there is a technical problem with those devices. AARP has identified the issue with our video vendor and they are working to resolve the issue, and resolution timing is TBD, Please continue to use your laptop for those videos so you are awarded all the proper points. Thanks!  

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