No points for Mini Crossword

[RichardB815971]

This one has been old faithful since points were given for games.  Not now!  No points for the last three days and yes, I refreshed my browser and yes, I tried it in another  browser.   

And still no points for Codeword, maybe twice since it came online.

I am not asking for adjustments.

I just want these things to work correctly and not be frustrated on a daily basis.

@AARPConsumerCare   Please pass this issue along or pass it along again.  Tech folks are not listening or fixing the reported issues.

[SeniorOmelette]

For the past week, there have been no points awarded for completing the Mini Crossword!  I wonder when @AARPConsumerCare might resolve this issue.

[AARPConsumerCare]

SeniorOmelette - Thanks for bringing this to our attention. I've sent you a private message to gather more information, so we can look into this for you! - Christy C. 

[RichardB815971]

Update:  I'm now getting the points for the Mini.  Thanks to @AARPConsumerCare for passing this issue along to the techies.  Now back to my broken record:  I'm still not getting points for Codeword.  Last week I got points once and thought it was fixed.  NOT.  Another day I got no points but played again as ALL MY PREVIOUS GAME POINTS HAD BEEN ERASED.   The second time I did get points.  Now even if I play (or replay those who were erased), I get nothing.  I didn't clear my cookies.  It was done to me.  I am not a top ten player but have always watched to see how far off I was.   Got sent back to Day One this month.

@AARPConsumerCare  please send the Codeword issue along again.   Just because someone says it's fixed, it doesn't mean it is.

[AARPConsumerCare]

I completely understand how frustrating it is when your score isn't kept, RichardB815971. I've sent you a private message with some troubleshooting steps to try. Let me know if that helps. - Brandon C.

[MicheleW321192]

No points for Codeword two days in a row for me.

[AARPConsumerCare]

I understand how frustrating it can be when you don't receive your points, MicheleW321192. I've sent you a private message, so we can take a look at your account for you. I apologize for any inconvenience. - Brandon C.

[LindaJoy53]

 Same here - no points for the Daily Mini Crossword or CodeWord either. It's always something.

[LauranneA706727]

II play it every day for years-at least they should

let players know when the rules change

[PatriciaM624087]

Same here

[WebWiseWoman]

First, I (and many other Members) are having this issue; AARP IS AWARE BUT IS NOT DOING ANYTHING TO REPAIR THEIR ISSUES.

DO NOT CLEAR CACHE OR COOKIES; that wipes all your scores away (another issue Members are complaining about, and which @AARPConsumerCare is aware of but continues to recommend clearing cookies) ...

We must face facts; the only solution is when AARP finally admits the issues are not Member issues but AARPs.

Considering the major issues began following the January "update" which ended 20-jan, the EXACT date of the inauguration, then the "new" site failed majorly, now the new CEO won't recognize anything is wrong...

....hmm sounds like?????

[MicheleW321192]

My MiniCrossword page does not show a badge - no badge, no points. I have reported this to Consumer Care. All they want to do is look into individual accounts rather than addressing a widespread issue.

[DonnaCPWSD]

This has been happening daily for over a week, and intermittently prior. So aggravating. I'm getting totally disgusted with AARP for this and other reasons 

[AARPConsumerCare]

Hi DonnaV782080. I've sent you a private message so we can take a look at your rewards account to see why this is happening. - Brandon C.

[LauranneA706727]

My mini shows a badge and Rewards but still hasn’t 

given points since last Thursday.

[AARPConsumerCare]

Hi LauranneA706727. I've sent you a private message, so we can take a look into this for you. Thanks for reaching out to us. - Brandon C.

[Winter2025VA]

[2/11/25] Michele @MicheleW321192 , you are correct and that is WHY this "issue" NEVER gets fixed. Same "canned" response from @AARPConsumerCare - Apologies, send them a Private Message, wait 5 to 10 business days, ZERO fixed, REPEAT! I hope this gets fixed soon but NOT holding my breath. 👵

---

[*** @MicheleW321192 wrote:

My MiniCrossword page does not show a badge - no badge, no points. I have reported this to Consumer Care. All they want to do is look into individual accounts rather than addressing a widespread issue. ***]

---

[PeggyH674394]

 Me either. Says I played, but no points.

[Bulkington]

I have had the same problem of not receiving reward points for the Daily Mini Crossword Game for five days now.

Please correct this issue.

[LauranneA706727]

Message on the mini crossword page just now that they

are working to resolve the problem of no points being 

issued!!

[AARPConsumerCare]

Hello @Bulkington, I know how frustrating it can be when you don't get the points you're expecting. Let me look into what exactly happened with these points. When you get a moment, please send me a DM and include your email address to take a look into your AARP Rewards account. Here is an article that will show you how to activate Private messages: https://aarp.info/47hWcl7. I look forward to hearing from you soon. - Daniela R. 

[MicheleW321192]

I received a private message from Consumer Care asking for my full name and email address in order to look into the same issue that I had posted regarding no points for the MiniCrossword. I provided that information. Today I got another private message asking for my full mailing address - for the security of my account! The first representative did not request that info. The problem is not with my account, others are having the same issue. There is no badge on the MiniCrossword page.