NO MOVING LETTERS TO LOG INTO REWARDS SITE

[JoLo49]

I was trying access the rewards site and was sent to the the AARP log in page.  After inputting my email and password, I couldn't complete the log in because there are no moving letters to input to complete the log in process.  Another AARP site glitch to fix.

[AARPConsumerCare]

@JoLo49 Thank you for letting us know about the moving letters not showing. I'm sorry for any frustration this has caused. Have you had an opportunity to clear your browser's cookies to get back on track? Steps to do that can be found here: https://aarp.info/2I3wo4C Please keep in mind that the AARP Rewards site is currently experiencing intermittent technical issues so you may not be able to access parts of the website. We apologize for the inconvenience and thank you for your patience as we work on a resolution.  - Janelle M.

[JoLo49]

Hi Janelle,

After waiting a few hours, the missing letters finally appeared, and I was able to complete the log in.

[PamelaK71764]

This is an issue for me frequently. Today is worse, as it has not give me the letters for about 8 hours. Very frustrating situation. I don't want to delete my cookies, as this rarely solves an issue and leaves me with a lot of pain on other sites - I would prefer to not log into AARP for a while.

[RichardB815971]

I had the same problem last week.  I think it was systemic, not the fault of any individual.

[AARPConsumerCare]

I'm sorry you're having trouble with the moving letters, PamelaK71764. If you don't wish to clear your cookies and cache you can try opening the website in an incognito/private window and try logging in through that window. You can also click the speaker icon on the security check to hear the letters that need to be entered. Let me know if that helps! - Brandon C.

[kenike]

Ha, FYI, the speaker icon doesn't work for the majority of time that the letters don't show up. It shouldn't take an hour+  and/or 50+ attempts to log in. FIX IT, PLEASE!!!!!

[AARPConsumerCare]

Thank you for letting us know, @kenike. The moving letters or the speaker (captcha) may not work due to different reasons: internet connection, outdated browser, active VPN, cache and cookies. You can try refreshing the page, check if your browser is updated and clear your cookies and cache. Here are the steps if needed: https://aarp.info/2I3wo4C - Diana G.

[AARPConsumerCare]

@JoLo49 Glad to hear that! We're always here to help.  - Janelle M.