Glitchy Apple Safari Ad Before Able to Watch Videos

[JoLo49]

This past week,  watching videos has been problematic with the glitchy Apple Safari ad that plays before each video.  The ad gets stuck and then continues with stuttering for a couple of minutes.  Sound is also problematic.   It's the same ad for many of the videos.  I wouldn't mind watching the ad if it were to play out smoothly.  Hope tech support can address. 

[AARPConsumerCare]

Thanks for letting us know about this @JoLo49. I am very sorry that you are experiencing some problems with the videos. We would like to investigate this further. Send us a direct message with more details about this, so we can review this on our end. You can also chat with an agent by clicking the chat icon on the right side of your screen. Hope to hear from you soon. - Daniela R. 

[JoLo49]

Hi @AARPConsumerCare  There's not much else to share except that this particular Safari browser advertisement gets stuck and plays with a lot of stuttering.  It's frustrating that this same ad comes at the beginning of multiple videos.  Tech support needs to test on your end to see what members are experiencing.  I am alerting that there is a problem and stopped watching the videos.....hope the upcoming maintenance tonight may fix.

[AARPConsumerCare]

Thank you for your feedback. I'll pass it along to our support team, so it can be reviewed and addressed. - Daniela R.