AARP Online Community and Discussion Forums - Re: Earn Double Points for Fitness Milestones!

AARPTeri · ‎08-06-2021

Has watching the Olympics these last few weeks inspired you to step up your fitness journey? I know it has for me! Maybe you still need a little extra motivation or nudge to go for the gold?

Starting today August 6 through August 13 AARP Members will exclusively earn double points for completing fitness milestones

Get fit the way you see fit while earning double points for these milestones – Make it medal worthy for:

Walking/Running 5,000 steps a day
Biking 5 miles in a day
Swimming 500 meters in day
And more - https://www.aarp.org/rewards/earn/#sort-by=recommended&type=fitness-trackers&page=1

Don’t have a fitness device? You can still join in the fun! Just sync with:

Apple Health - https://www.aarp.org/rewards/earn/fitness/applehealth/ via your Apple Smart phone
Or Google Fit - https://www.aarp.org/rewards/earn/fitness/googlefit/ using your Android
Learn more about AARP Rewards Fitness - https://www.aarp.org/rewards/earn/fitness/

What’s your favorite Olympic event? Have you been personally inspired? Share your stories below.

AARPTeri

JenniferK266863 · ‎08-25-2024

Hi! I’m no longer getting points for steps. Please help!

AARPConsumerCare · ‎08-27-2024

Hello @JenniferK266863, I'm sorry to hear you are not getting points for completing your milestones. Let's get to the bottom of this. Have you checked your transaction history to see if your points are there? After reaching a fitness milestone, our Terms and Conditions state that points earned for fitness trackers will be deposited on the Calendar Day following the completion of the Fitness Activity: https://www.aarp.org/about-aarp/rewards-terms-and-conditions/?cmp=SNO-LITHIUM---&socialid=1449241902.... If you have issues syncing, try the following troubleshooting steps for your device:https://aarp.info/3v19IpI

If after checking your transaction history and the troubleshooting steps above, you are still missing points, please send us a private message or contact us using one of our contact methods, so we can look into it link: https://aarp.info/3epCObA. - Daniela R.

CrisR283833 · ‎08-06-2021

Teri,

I have to give you an enormous amount of credit for your attitude. The blinders you wear must cost a bunch, because your consistency in working through all the massive and continuous problems this program has are ridiculously overwhelming, and overshadowed only by the fact that a small amount of winning offsets the inexpensive cost of being part of this program.

Specifically...

Your information in this post ignores the reality that it's completely inconsistent when points are rewarded for fitness achievements. Yet you come on here with unbounded spirit that an achievement fulfillment will win you double the points. Myself, today, I have done just that. I may be off by 1 day, but my consistent completion of 10k steps a day should have resulted in 1500 points for 120 miles for the month. That one's debatable. But for sure, my accumulation of well over 10k steps today should have resulted in 300 points, at 150 for 5K, 150 for 10k, let alone the double quantity you so enthusiastically announced. I was, as almost always, save for an occasional high degree of PISSED OFF, an adjuster, and ignore the absence of points and just watch a couple extra videos to offset the points not credited.

So I appreciate the promotion, and realize that since I got zero points, I did receive the reward as 2 times zero is zero.

I give you credit for rolling along with the rose colored glasses firmly in place. You and the other AARP personnel that watch over this board are all in the same boat. I could never put up with the massive problems producing the frustration that clearly seeps through in many messages on here. And that's even though I find it somewhat offensive that I'm supposed to read this message and be excited, or more motivated.

AARPJanelleM · ‎08-09-2021

@CrisR283833 We understand how frustrating it can be to receive the points inconsistently. We have identified an issue with fitness devices syncing on AARP.org and this issue is a top priority. I appreciate your patience and understanding as we work to resolve this site issue as soon as possible. I can adjust your missing fitness milestone points. Please let me know specifically which dates and activities you are missing so that I can review your points profile and make the adjustment.

LindaJoy53 · ‎08-07-2021

I agree with you. For just the past 3 weeks, I've earned points only half the times I reach a step goal with my Fitbit. It would even out this week if I actually got double points for the days I might get rewarded. Unfortunately, I earned ZERO for my 5131 steps on 8/6, and today, 8/7, so far I have 15K steps and not a single point earned from AARP. While earning those points surely motivates me to achieve my step goals, NOT getting the points is more frustrating than they're worth. Today alone I spent at least 90 minutes logging out & back in again, resetting Bluetooth, syncing & resyncing across 3 different platforms, and checking my unchanged settings & permissions trying to figure out how to jolt AARP into rewarding the earned points. Then I spent more time doing a few quizzes and puzzles to compensate. And I came to the community to see if there was an issue being experienced by others as well. Reading this over to myself, I now realize I need to get a life. LOL

AARPJanelleM · ‎08-09-2021

@LindaJoy53 AARP has identified a site issue with the syncing of the fitness trackers, we are working to fix it ASAP. I was able to credit you the missing 900 points for your 5k steps on 8/6 and your 5k/10k steps on 8/7. I'm always here to help.

LindaJoy53 · ‎08-09-2021

I was surprised to log on tonight and see the points adjustment.Thank you very much, Janelle. Of course, yesterday 8/8 and today 8/9 I've exceeded 5K (but not made it to 10K) - and I just saw that the system gave me 300 points for today - so can you adjust for 8/8 as well, or should I call in to Customer Service (assuming they know they should be applying double points)? Thanks again!

AARPJanelleM · ‎08-10-2021

@LindaJoy53 You are most welcome! 300 missing points for the 5k steps on 8/8 have been added. Please don't hesitate to let me know if you need anything further!

LindaJoy53 · ‎08-11-2021

Thank you, Janelle ... unfortunately, I have to ask for your help yet again - my 6500+ steps for yesterday 8/10 did not automatically earn points; so I guess the issue is still not resolved. I'd hoped when the points showed up on 8/9 that they had it fixed, but I guess it's still an intermittent issue. Thanks again for being here to help!