Certain video pages appear in Spanish

[Howdigit65]

 I usually set the earn videos to Earn Frequency.  When I get to some of the later monthly pages, they appear as if my account is in Spanish, and I don't get any points for them!  Certain other videos don't give me points either.  I try to remember which ones those are, and skip them. I have no idea why this happens (especially the Spanish).  I've deleted cookies but that didn't help.  Kind of annoying...

[WebWiseWoman]

Repost: ‎29-04-2025 07:20 AM

Here we go, 100 days of failure...

Since the AARP "Upgrade" the following videos don't work (reasons listed in parentheses)...

• Tips to managing medication (no points earned after watching full video)
• Guidance for wound care (no points earned after watching full video)
• How staffing agencies can help you (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to safely move with a walker (video does not present; goes to list of videos of which this is not one)
• Get new work experience and skills (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Create personal marketing tools (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How nutritious meals help the family (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Tips to prepare for your job search (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Tips on assisted mobility at home (video does not present; goes to list of videos of which this is not one)
• Target your job search (AGAIN) (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Network with people who know people (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Make your home comfortable and safe (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Navigate the job application process (Espanol link; does not award points when viewed in either Espanol or translated to English)
• DIY tips for safety as you age (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Know the benefits of virtual care (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to move from car to wheelchair (no points earned after watching full video)
• The best anti-inflammatory foods (presents The Best Superfoods For Eyes video)
• Top changes to job hunting (presents Top Five Money Wasters video)
• Surprising benefits of meditation (presents Surprising Things Covered By Homeowners Insurance video)
• Are smartwatches worth it? (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to assess pain (video does not present; goes to list of videos of which this is not one)
• What is Hospital at Home? (video does not present; goes to list of videos of which this is not one)
• Guided relaxation breathing [7:02 minutes] (presents Guided Breathing: Two Minute Breathing - AARP video)

hth

[MicheleW321192]

Still showing in Spanish - Are Smartwatches Worth It?

[Winter2025VA]

[8/28/25] Michele @MicheleW321192 , personally I "skip" those moving forward. I may be wrong, but I feel this is NOT fixable due to "outdated" software. The same with the BLACK screen ones./lol. Anyway, it is what it is. Nicole!

➡️[*** MICHELE 

---

@MicheleW321192 wrote:

Still showing in Spanish - Are Smartwatches Worth It?

---

📸 Michele attached a screen shot!

[MicheleW321192]

Why don't they just remove the video? That would solve the problem!

[Winter2025VA]

I agree Michele @MicheleW321192 !!!  👍

Keep in mind this is NOT the "only" one.

I made a list of videos to "skip" & add to it as the ones that use to work "properly" DONOT.

Was a pain to create list, but now I am glad I did. Saves me time when I do decide to watch them.

Take care,

Nicole!

➡️[*** MICHELE 

---

@MicheleW321192 wrote:

Why don't they just remove the video? That would solve the problem!

---

[MicheleW321192]

I am aware of 5 videos that do not award  points - all of which have been referred to @AARPConsumerCare multiple times with no resolution. I have not encountered the black screen that you mentioned. When/where are you seeing this?

[Winter2025VA]

Hi Michele @MicheleW321192 , AARP Consumercare @AARPConsumerCare cannot fix this. The IT Department would but IF AARP refuses to "update" their software - nothing they can do. There are several BLACK SCREENs, but here are a few. I happen to be watching videos, so list is beside me. 

(1) How to identify fake emails.

(2) Travel scams to avoid.

(3) What tech features can help prevent scams.

(4) How to lose weight after 50.

(5) Superfoods that give you a health boost.

(6) Quick walks to control blood sugar.

(7) Do I have the flu or coronavirus?

**** Lol, yes - I also had a few that DONOT award points.

Take care,

Nicole!

➡️[*** MICHELE 

---

@MicheleW321192 wrote:

I am aware of 5 videos that do not award  points - all of which have been referred to @AARPConsumerCare multiple times with no resolution. I have not encountered the black screen that you mentioned. When/where are you seeing this?

---

[sherilee17]

This happens to me and it's so annoying. Has been like this for MONTHS! Fix it AARP!

[AARPConsumerCare]

I'm sorry to hear some videos are showing in Spanish, @sherilee17. May I have the link or name or the one you're referring to? Thank you. - Diana G.

[AARPConsumerCare]

Hi Howdigit65. I understand how frustrating it is when you don't receive your points. Can you please send us a private message with your name and mailing address, so we may locate your AARP Rewards account to see why you're having trouble with the videos? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[BtW751689]

happens daily.  why should one person have to send secret agent messages when you know that this happens to many people on a daily basis?

[WebWiseWoman]

So once again, you didn't read the entire post? This is a known issue for the AARP site; not an individual account! Brandon, I seriously thought you were one of the smarter "Consumer Care" people...

PLEASE READ THE POST FROM 04/29/2025!

[WebWiseWoman]

Originally posted 04/29/2025:

Here we go, 100 days of failure...

Since the AARP "Upgrade" the following videos don't work (reasons listed in parentheses)...

• Tips to managing medication (no points earned after watching full video)
• Guidance for wound care (no points earned after watching full video)
• How staffing agencies can help you (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to safely move with a walker (video does not present; goes to list of videos of which this is not one)
• Get new work experience and skills (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Create personal marketing tools (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How nutritious meals help the family (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Tips to prepare for your job search (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Tips on assisted mobility at home (video does not present; goes to list of videos of which this is not one)
• Target your job search (AGAIN) (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Network with people who know people (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Make your home comfortable and safe (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Navigate the job application process (Espanol link; does not award points when viewed in either Espanol or translated to English)
• DIY tips for safety as you age (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Know the benefits of virtual care (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to move from car to wheelchair (no points earned after watching full video)
• The best anti-inflammatory foods (presents The Best Superfoods For Eyes video)
• Top changes to job hunting (presents Top Five Money Wasters video)
• Surprising benefits of meditation (presents Surprising Things Covered By Homeowners Insurance video)
• Are smartwatches worth it? (Espanol link; does not award points when viewed in either Espanol or translated to English)
• How to assess pain (video does not present; goes to list of videos of which this is not one)
• What is Hospital at Home? (video does not present; goes to list of videos of which this is not one)
• Guided relaxation breathing [7:02 minutes] (presents Guided Breathing: Two Minute Breathing - AARP video)

hth

[MicheleW321192]

Thank you so much for the list. I have 3 more to add - videos that do not award points:

How to react to a fall

How to treat skin tears

How to identify signs of infection

Very frustrating.

[AARPConsumerCare]

MicheleW321192 We understand the frustration that comes with not getting your points. I've sent you a private message to gather some info, so we can work on this with you. - Christy C. 

[MicheleW321192]

As of today 7/30, the 3 videos reported on 6/28 have not been fixed.

How to react to a fall

How to treat skin tears

How to identify signs of infection

The problem is not with my account.

There are also 6 videos previously reported (twice) by WebWiseWoman that have not been fixed.

• Tips to managing medication (no points earned after watching full video)
• Guidance for wound care (no points earned after watching full video)
• The best anti-inflammatory foods (presents The Best Superfoods For Eyes video)
• Top changes to job hunting (presents Top Five Money Wasters video)
• Are smartwatches worth it? (Espanol link; does not award points when viewed in either Espanol or translated to English)
• Guided relaxation breathing [7:02 minutes] (presents Guided Breathing: Two Minute Breathing - AARP video)

(These were copied and pasted from  her post.)

[AARPConsumerCare]

We understand how frustrating this can be, MicheleW321192. We are continually working to improve our systems and user experience and appreciate you reporting the videos. Only activities with the AARP Rewards badge will give points. Make sure that the entire video is watched until the end and let us know if any error messages are displaying on the page. I've reported the videos, so we may look into it. Thanks for being part of the AARP Rewards program. - Brandon C.

[MicheleW321192]

Thank you Brandon. It is frustrating not getting the points but more frustrating when we report issues that do not get resolved. All these videos had the AARP Rewards badge and were watched until the end. No error messages were displayed.

[AARPConsumerCare]

I've sent you a private message, MicheleW321192, so I can help you with the missing points for the videos. - Brandon C.

[sherilee17]

These issues happen to everyone! FIX THE PROBLEM!

[dv2286]

  It happens to me also; it is a software glitch that has yet to be fixed. It would be nice if someone could check out the software before putting it online for us to use.

[AARPConsumerCare]

Hello @dv2286, I sent you a direct message to take a look into this further. I look forward to hearing from you soon. - Daniela R. 

[BtW751689]

and how about those of us who can't send a secret agent message because your system is not recognizing our accounts properly, you are advised of this and yet it remains a problem

[BtW751689]

why can't aarp just fix the problem?  Fixing it for one does not help the rest of us.

[Winter2025VA]

@dv2286 , I may be wrong & not IT - they need to UPGRADE the Awards Site = money they apparently are NOT willing to spend [NEW Software maybe]. Denese @WebWiseWoman , thanks for the list my friend. Everyone, HAPPY Wednesday!!! Nicole  🙃

[WebWiseWoman]

Thanks, Nicole; probably since the videos worked correctly before the 20-Jan-2025 upgrade, it was error during transferring the files. Worked for major gaming/entertainment/hospitality entity IT (operations)  for 20+ years, so these malfunctions are glaring to me.

d