AARP Rewards can't seem to solve Fitbit steps tracking

[Tomsowa]

  For more than eight months the AARP Rewards program has lost track of my Fitbit, and has stopped giving me points for my daily steps being tracked on my iPhone 16 (latest OS, and the Fitbit app is kept up to date).

Sometimes the rewards program identifies my steps and gives me points. Most times it does not. I don't know what explains this. Could it be that the program is based on Eastern time and I live on the West Coast? That shouldn't be a problem, but it could be

Twice, when I've done online help chats, the AARP reps consistently tell me to remove my Fitbit from my AARP account and then reconnect it. That has been done twice and it hasn't solved the problem. 

 It's not the case that my Fitbit Charge 6 isn't syncing with my phone. As Fitbit's help page explains: 

"Keep in mind that data automatically syncs to the Fitbit app throughout the day. Each time you open the Fitbit app, your device syncs automatically when it's nearby."

That means, whatever time of the day when I exceed the 10,000 step mark, the phone connects to my Fitbit and syncs. And whatever protocol AARP Rewards Program uses to track my fitness device, it should be able to read my account data. 

 So what is being done to address this? IS there any capable person within whichever contractor runs the rewards site (program) who has worked on this concern. I can see it's an ongoing issue and I appreciate that there's some complexity involved. But for gosh sakes, someone at AARP should be responsible for fixing this. 

And please don't aske me to remove and reconnect the Fitbit to my AARP account. THAT DOES NOT SOLVE IT.

[AARPConsumerCare]

I see how frustrating this can be, @Tomsowa. Please check your private messages. Thank you. - Diana G.

[Tomsowa]

OK.. Would you please post your recent response here, in the community group. I want everyone else who has this issue to see your reply.

Thanks.

[sfchew]

 hello, instead of private message, please post your reply here. many of us have the same problem and your reply may help us. thanks.

[Tomsowa]

I have sent another message back to you folks in a private message.

The gist: my Fitbit again has been disconnected, or disregarded, or delinked. In a way that befuddles me because I made sure to do nothing to its own device settings, or to my AARP Rewards configuration that might have triggered a change.

Nonetheless, it's not connected. Again. And I cannot quite understand it. I will actually go into the Google Fitbit forums and see if there's anything there to shed light on this.

But it's a strange thing. The Fitbit otherwise works perfectly as a fitness device. And once upon a time, I had no problems having it get its steps registered daily with AARP. Something has changed. And my first guess is it is the way your IT people manage the site. 

[AARPConsumerCare]

Thanks for messaging us, Tomsowa. We'll take a look at your account and reply to you in the private message. We hope to help you get this resolved as quickly as possible! - Brandon C.

[Mimi7Jud]

Hi, I have the same issue with my Fitbit tracker. No points for many months ( I detached, reattached to no avail). Also, no points for aarp safe drive for many months as well. Thank you 

[sfchew]

  The fitbit sync was working in Nov 2024 so please have your new contractor take a look at the software changes to the app that occurred after Nov 2024.

[Tomsowa]

I have no contractor and have no idea what that refers to. New contractor?.Confusing. 
I’ve learned if I sync tge device on my browser view of AARP, it works. 
if I Stay completely away from the AARP mobile app, it remains synced. Why?
Who knows?

[sfchew]

 back in Nov 2024, the AARP app switched to a new contractor to work on the software. the new contractor made software changes which have introduced many bugs into the reward component. they should bring back the old contractor and have he or she work with the new contractor to fix the bugs.

[SpringIsHereVA]

@sfchew , why did they switch contractors? Take care, Nicole  👵

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[*** @sfchew wrote 4/17/25:

 back in Nov 2024, the AARP app switched to a new contractor to work on the software. the new contractor made software changes which have introduced many bugs into the reward component. they should bring back the old contractor and have he or she work with the new contractor to fix the bugs. ***]

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[AARPConsumerCare]

Hey there, Tomsowa! Please use this helpful link to disconnect your Fitbit from the AARP Now App, https://aarp.info/3B7sNJR. - Ashlee W. 

[Tomsowa]

NO need to do that. I’m done ever using the AARP mobile app.