Rewards down, again?

[GemmaM434717]

 Any idea on when the "newest" maintenance will be done for the rewards? I've encountered this issue 6 different times over the last two weeks. Trying to buy gift cards and nothing. 

[PaulM502058]

It’s going to cost me a lot of $$$$ trying to buy gift cards for a cruise

[SummerOnTheWay1]

📎  [9/11/25] Paul @PaulM502058 , when is your cruise? I hope it all works out for you dear friend. Cruises are such fun. Take care, Nicole!

➡️[*** PAUL 

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@PaulM502058 wrote:

It’s going to cost me a lot of $$$$ trying to buy gift cards for a cruise

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[PaulM502058]

The worst part is we pay for this and there will be no compensation for this too long of down time

[PaulM502058]

Losted out on my Greece cruise leaving tomorrow, hope it up for my Australia and New Zealand 

[RDP1951]

It ays you can still earn points but I don't see how--I'm kinda slow and all being a boomer 

[luckymom58]

Still down as of 9/12. I can earn rewards but I want to spend them and it won't let me. 

[SummerOnTheWay1]

📎  [9/9/25] Good Morning @RDP1951 , AARP sent out an email last Friday with links to earn. Our very "helpful" Andrew @andrewtoo has posted "additional" links. Hopefully we will be able to "redeem" SOON. Nicole!

➡️[*** 

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@RDP1951 wrote:

It ays you can still earn points but I don't see how--I'm kinda slow and all being a boomer.

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[PaulM502058]

That just as good as being told the checks in the mail

[RiverBoatAndrew]

Or... "We're escalating this issue"

[MichelleG948015]

Any idea how long before it is back up?   Trying to buy gift cards

[samspade06]

• I never got an email. Customer service has been no help. Do you have a link?

[LynnE556901]

I think it is still down as of Monday 8 Sept. I wonder if it has been subject to a hack? I do not have any specific reason to think so other than the fact that it has been down for about 1 week now

[tb19317886]

This is annoying!!! still down

[MelanieS222903]

My rewards window has never loaded since day one....I can see my points on my main page but when i go to try and redeem....all it does is spin as if it is loading 😞

[AARPConsumerCare]

I'm sorry to hear you're having issues accessing the AARP Rewards site and haven't been able to redeem your points, @MelanieS222903. I tried sending you a private message, but it didn't go through. Please check this article to enable them: https://aarp.info/47hWcl7 and send us a private message when you get a chance. Thank you. - Diana G.

[dh41577687]

is the reward site still down  since Monday? Why does it take so long o fix problems, which actually wind up not being fixed?

[md27112399]

  It’s been a WEEK!  Nothing should take that long to fix, I just keep getting the “undergoing maintenance”. What a joke.

[SummerOnTheWay1]

📎  [9/7/25] @md27112399 , remember AARP clocks out at 8pm ET on Fridays. Clock back in at 8am ET Mondays. I am sure fixing the Rewards Site has NOT been a priority. Oh well, maybe they will surprise us & have it fixed tomorrow (Monday).  🙄  Nicole!

➡️[*** 

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@md27112399 wrote:

  It’s been a WEEK!  Nothing should take that long to fix, I just keep getting the “undergoing maintenance”. What a joke.

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[md27112399]

  That’s very true, but honestly even 5 days is excessive!  Is it the end of the world?  No, not at all, but I do utilize rewards often, so it’s just frustrating.  Like you said, let’s hope for tomorrow 😊

[RDP1951]

I realize this is all free and I appreciate what I get so really feel bad about complaining--But--this website really does suck. I've said it before--get rid of the boomers (I can say that because I am one) and hire some Zoomers to fix it

[AARPConsumerCare]

Hello @GemmaM434717, thanks for reaching out. I am pleased to announce that our AARP Rewards site has resumed normal operations, and you can now buy the gift cards you are interested in. I sincerely apologize for any frustration this may have caused. If you are still having trouble, please don't hesitate to reach out.  - Daniela R.

[blchr]

The Rewards site has said 'undergoign maintenance' since Sept 1. Any updates?

[AARPConsumerCare]

Our team is actively working to restore access as quickly as possible, @blchr. We recommend checking the website periodically for updates. We sincerely apologize for the inconvenience and appreciate your patience and understanding. - Brandon C.

[danfeatherston]

bs

[CrystalS314424]

The most frustrating part is that it says until January 2025... but it's September 2025. So no idea how long it will be down for. 

[JonathanM243209]

I also saw that, concluding that the system will be down for several weeks dud to an obvious lack of support 

[AARPConsumerCare]

I can understand your concern, @CrystalS314424. The message on the AARP Rewards site displayed the wrong date and was corrected. If you still see that date, you may need to refresh the page. Our team is actively working to restore the access as quickly as possible. Thank you for your participation and patience. - Diana G.

[RDP1951]

Has not worked for me either. I've said it before and now I'll say it again--It's a good thing this is basically free. The worst of it is once it is up again it won't work right for a month. oh well, easy come easy go I guess,

[VirginiaD798072]

Since 12-03-24, I have been unable to redeem points; what I got was, "Unable to process your redemption request." I reported the problem to AARP and was told it would take at least 5 business days before anyone would get back with me. But up to now, nobody has gotten back with me. When I followed up, the rep told me they have "escalated" the issue. I guess escalating the issue means taking forever to address the problem. I should not be surprised as it took them 3 long weeks to handle the same problem that my husband experienced with his account. So pathetic!