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Contributor

REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24

Has anyone else been concerned about the closing of our current AARP credit cards and its effect on our credit scores? We've had our VISA for many years and have built a lot of history with them. Now AARP is going to CLOSE those accounts and replace them with a new one that won't have any history. Just closing the account will lower our scores significantly. We, for one, don't want to use the Barclay cards, which offer significantly less rewards, so the total amount of our credit will be reduced, another factor in the building of our credit scores.

 

What do you think?

 

POST-  Postscript 09-21-21: To head off what I was sure would be a catastrophe, and after looking up references on Barclay, we created a new Chase CC account (on August 12th, received it on the 15th), set up our auto-pay bills, and set up the new account for auto-pay from our bank. We paid off the balance on the old AARP account by 09-08-21, and cashed in all our rewards. Then today, we activated the Barclay account (online) and immediately canceled it (by automated phone call). We're in the process of setting up a second Chase card to compensate for the first CC account lower credit limit. Guess we're  lucky to have managed to get through to our Barclay account. Keep trying, folks, and don't hold back on your comments to both companies. They certainly could have done a better job of planning all this. Giving their customers a voice in the choice should have been STEP NUMBER ONE.

 

AND yet another POSTSCRIPT on 09-24: Today Barlcays was daring enough to send us a 'welcome' email with a reminder to activate our card, to which we replied,

 

"Thanks, but no thanks!

 
We didn't, and don't, want your card. We have already activated and immediately cancelled our Barclay cards.
 
For those poor folks who are, to this day, still trying to activate their card or just talk to a live person at your company, we extend our sympathy. Your company has made what should have been a direct and automated process so overly labor-intensive for so many seniors that you won't soon be forgotten or forgiven.
 
Shame on AARP for choosing you and shame on you for being so ill-prepared to handle the conversion.
 
Signed, 'notsoyoung'
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Periodic Contributor

So after many many many hours on the phone my mother actually did receive a call back from a Barclay representative assuring her that her card was not closed. It was active and ready to go. She is still using my credit card for any auto pays because she has not been to a store to make an inexpensive purchase to see if the card works.

However I have tried to create an online profile/account for her today and yet again received the error message that they couldn't go through with the process to complete the profile.

I think that my current thoughts towards Barclay and AARP are not kind ones and best not verbalized LOL.

Can anyone offer some help to figure out why after 1 week still I cannot create an online account?

It is beyond exhausting and I just cannot wait to straighten this out so we can leave it all behind us and not renew our AARP membership.

AARP CUSTOMER SERVICE REP CAN YOU HELP?

 

 

Periodic Contributor

Was just wondering if we'll get a tax deduction for the 1% of every one of our purchases that gets "donated" to the AARP Foundation?  Likely not.  I'm currently looking for a credit card with better benefits and will change to it as soon as I've reviewed the options.  I wish there was a way to opt out of contributing to the Foundation with every purchase I make, but it doesn't appear that's possible except for dropping the Barclay's Essential card, which I will do soon.  BTW--great name, since this card appears to be VERY essential to AARP.  

Periodic Contributor

I'm with you!

My objections to this mess are too many to name. One week post changeover and I am on my 6th hour on hold trying to correct phone numbers that are 10 and 11 years old. Will be so glad to finish dealing with Barclays. All the AARP people say is that they will escalate the inquiry. When I send them the info they request, they send another e-mail form letter asking for the same information. AARP is on my sh^&*&^% list as well as Barclay. What idiot thought this was a good idea?

 

We intend to go to Chase this week and open an account. We reviewed all previous communications and saw NO opt out information regarding the transfer to Barclay. Once the errors on Barclay are corrected, let it rot.

 

BTW - I went through this with a major member card changeover a couple years ago. Smooth as glass, no errors, no issues, no problems. It CAN be done.

Periodic Contributor

Vic I am on this newer site, since other called Solved only had few comments. Now am trying to read latest info from other struggling members. I guess only way I cancel card I rec from Barclays is to activate it or go online & set it up which I tried wks ago, it accepted my Birthdate !!! But next ? Was what was my security code!!!! Yikes!!! I guess was being forced to open online acct which I have never done on any financial accts, always get paper stmts for yrs. Soooo I stopped was going to cut up card since new Chase card was approved so quickly, stating a CL any, card should arrive 3-5 days so can call sewer co to fix my old line from 1946 before floods basement like happening to neighbors near me. I so very thankful I applied from phone to Chase for Freedom unlimited card!! I was Praising God for HIS help!! My ? is if I had zero bal & all 5 automatics removed & had stopped using Chase card, but had gotten Barclay one, can I just cut up B card & be done?? I do not want to activate just to get a security code, don't want advice from AARP or Barclay, is there any one can advise me?? Thank you.

 

 

Regular Contributor

I too went to Chase website on 10/3, also got a card approved with great credit line, will have my new card in next few days... I will be cancelling the Barklays card the day I receive the new Chase card. yes, it appears that we do have to activate the card/set up the account with BArklays before we can cancel the card...

Community Concierge

Hi Nancy, AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. Speaking with Barclays directly would be the best and fastest way to get your concerns resolved. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best phone # and email address to contact you
  • Description of the issues you are having with your AARP Credit Card

You can also call us at 1-888-OUR-AARP (1-888-687-2277) to request an escalation and provide this information as well. We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Honored Social Butterfly

I wanted to have a VISA Card and with the changeover all my Credit Cards were Master Cards. Signed into the Chase web site this evening and got one of the Chase Cash back Visa cards. Took me less than 10 min to complete the app form. Signed off from the Chase Web site and there was an E mail in my in box from Chase. I was approved and will have my Visa Card in 3 to 5 days.

That to me is great service.  I got my 3% dinning discount back to.

Community Concierge

Hi there, sorry to hear you are still having difficulties getting through to Barclays. I sent you a private message in the online community. Please review and reply when you have an opportunity so we can try to get things sorted out for you. Thanks!

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Contributor

I paid off my Chase AARP card on Aug 18 and closed the account a couple of days later. The person I talked with told me that I would not receive the Barclay card, which was why I was closing the Chase card. (to not get the Barclay card)   And still in September, I received the Barclay card. I don't want to activate the Barclay card or create a Barclay account. I shredded the card after taking pictures of it. I am sure I'm going to continue receiving mail and emails asking me to activate this Barclay card.  I should not have received this card. Who can I talk to to cancel whatever pre-setup account is waiting for me to log into?

Community Concierge

Hi there, thank you for raising this concern. We apologize for any inconvenience and confusion. If you canceled your account prior to the conversion but still received an AARP Credit Card from Barclays, Barclays has confirmed you may destroy the card and disregard without contacting them. The Change in Terms notification sent out also informs members that they will still receive a card even if they opt-out, but to destroy it upon receipt as the account will not be active. I hope this helps!

Contributor

I did the same as you. Cancelled the AARP Visa and declined the new AARP Barclay card and still receiced it.

AARP please tell us how to cancel without activating this card we didnt want.

Community Concierge

Hi there, thank you for raising this concern. We apologize for any inconvenience and confusion. If you canceled your account prior to the conversion but still received an AARP Credit Card from Barclays, Barclays has confirmed you may destroy the card and disregard without contacting them. The Change in Terms notification sent out also informs members that they will still receive a card even if they opt-out, but to destroy it upon receipt as the account will not be active. I hope this helps!

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Contributor

I activated my AARP Barclays card online with no problem, but I've tried about a dozen times to set up an online account and I keep getting the same message, "That wasn't supposed to happen. We apologize for the inconvenience, but we could not complete your request. Please try again." I'm so sorry I activated the card because I already used it once. I just want to cash in the Rewards points that will transfer from Chase and never use it again. By the way, I was very happy with Chase and never had any problems with them.

Moderator
Moderator

@B18Benenson 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Trusted Social Butterfly

I went to Chase bank today to try to pay off my Visa card. They weren't aware of the problem and said they couldn't access my Visa account any longer. I wanted to pay off the balance so as to avoid late fees. Tried 3 phone numbers today for Barclays, but it was the same game of holding on until I'm forced to hang up. Very poorly set up as many AARP customers will end up with late fees.. Many it's a scam to rob seniors of their money. 

Contributor

Then get wothless advice and no action

Trusted Contributor

Unlike AARP, I apologize when I am wrong. I found my Barclay's card under a stack of mail (it's been a bad week).  I was able to activate the card online and I was able to set up an online account.  I used the card once and it did work.  I also would like to get up to $25 so I can cash in my rewards and not use the Barclay card.  All in all, I still think that this was a very bad move on the part of AARP and the time  members have spent on this issue can never be recovered.  I was very happy with my Chase AARP card.

Periodic Contributor

Hope you have more than $25 in Rewards points to cash in.  Anything less can't be used for anything with the Barclay's card.  

 

Trusted Social Butterfly

We can't activate our cards online because it didn't match to Chase. There's no way we're going to sit for hours on the phone waiting for customer service. Now I don't know if I should pay off my Chase balance. I suppose I should call Chase because my balance won't transfer if I can't activate our cards. Such poor planning and customer service. 

Community Concierge

@intersan You can activate your new credit card online here: http://www.barclaysus.com/activate Your AARP credit card balance from Chase has already been transferred to Barclays. To speak with Barclays, they can be reached at 866-677-1563. We appreciate your patience as Barclays works through higher than normal call volumes. 

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Trusted Social Butterfly

I tried online last week, but there was a problem with one item that didn't match. Every time I enter of ID and Password, there's a notice that I have to call. 

Community Concierge

@intersan Please keep trying to call them to get it straightened out, Barclays is working through their queue to address every call. 

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Periodic Contributor

It's now day 5 and no better off than I was on 9/20/21.  Tried on line as I've been doing throughout the day for 5 days now.  I'm beginning to believe that my card will never be activated.  I have no idea how I will be able to pay the last payment on the card.  I'm guessing Barclays will send me a bill eventually.

Community Concierge

Hi there, sorry to hear you are still having difficulties activating your AARP Credit Card. We would be glad to help. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Full name
  • AARP membership number
  • Best contact email and phone #

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Contributor

Richard Rothschiller

[Phone numbers and email address removed to protect your online privacy]

best to email or text because I don't get Tmobile voicemails for a few days

 

Most likely I discarded the postal mail offer of a new card, assuming it was just an ad to persuade me to get a new card, and thinking that my Chase card doesn't expire until 2024.  So how do I get AARP/Barclays to send me a new card?

Thank you.

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Community Concierge

Hi there, here to help. Please contact Barclays at 866-564-3674 to request your AARP Credit Card from Barclays be re-sent. If you run into any issues, please do not hesitate to send me a private message. Thanks!

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Regular Contributor

I know I said I was done, and dropping off - but one last post.  For those of us who remember the NON-WEB - old school way to be heard - Mail, Phone, Fax, even old style email... This may help.. We can do it the old way with letters, calls or whatever - rather than posting into the bit bucket of the internet.. Or... we can just fade away...

 

 

Where is AARP Corporate office Headquarters

  • Address: 601 E St NW, Washington, DC 20049, USA.
  • Phone Number: +1 800-775-6776.
    • Press 3 so you don’t have to listen
    • Someone will answer, and listen to complaints
  • Fax Number: 202-434-2525.
  • Email: member@aarp.org.
  • Number of Employees: 2250.
  • Established: 1958.
  • Founder: Ethel Percy Andrus.
  • Key People:
    • Jo Ann Jenkins., Chief Executive Officer – AARP
    • Martha M. Boudreau, EVP and Chieve Communications & Marketing Officer
    • Kevin Donnellan, EVP and Chief of Staff
    • Scott Frisch, EVP and Chief Operating Officer
    • John Larew, President and CEO of AARP Services

 

The only email I have been able to locate is JJenkins@aarp.com – this address never rejected and recipted - I have sent several emails to this address, but no response at all.

Periodic Contributor

Today is day 4 of the nightmare. They now claim that my mother's card is activated because they can see she used it for purchases. No she did not because it is sitting in the dresser drawer. She lives in assisted living and we are using my Wyndham Visa for her automatic payments. This is beyond disgraceful. I have no words to say how angry I am and what a mess we're in. I was told there was some hardships activating the card because the date of births were not matched up correctly. I fear that they have mistaken her for another person and there will be many more days of this nightmare. Again Shame Shame Shame on AARP for creating this situation and leaving their seniors blowing in the win

Community Concierge

We are currently providing support for this issue and have confirmed there is no mistaken identity. Please be patient while Barclays works to ensure your issue is resolved. Thanks!

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Periodic Contributor

@AARPAngelaC yes they indeed worked on it. Barclay called my mother and told her her card was not closed and it was activated no problem

My next visit I will be taking her out and we will be making an inexpensive purchase to make sure it works.

THE PROBLEM WE NOW HAVE IS ONE OF THE ORIGINALS - - I CANNOT CREATE AN ONLINE PROFILE FOR HER BECAUSE IT KEEPS SAYING THERE'S ERROR. I LIKE TO HAVE IT ONLINE SO I CAN MAKE SURE HER PURCHASES AND STATEMENTS AND PAYMENTS ARE CORRECT. ANYWAY YOU CAN HELP ME WITH THIS PART OF IT?

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