Using the AARP link and going to the Expedia, Inc. website, I reserved a midsize SUV for January 10-17, 2023. Not only did I call twice to confirm the rental, I actually received an email the day of rental and Budget confirmed that I was all set, just pick up the keys.
When I arrived at the airport desk for Budget at 10:50 PM, they had no cars. They sold the car to someone else at a higher rate.
I have communicated my dispute to Expedia, Avis Budget Group, Avis Budget Group CEO, Pennsylvania's Attorney General and also the Allegheny County Airport Authority. Leaving someone stranded at 11 oclock at night with no transportation is depraved indifference to their safety. Not only that, it added to the cost of my trip substantially.
I had to stay overnight in a hotel without a reservation and Uber back and forth the next morning to get a car from Alamo.
I have shared my story with AARP's legal counsel and I sincerely hope that AARP discontinues their association with Avis Budget Group. My case, and others, are evidence that they are not honoring their commitment to AARP and are knowingly leaving people stranded.
Read the Google Reviews for Budget at Pittsburgh International Airport.