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Budget Car Rental Didn't Honor AARP Benefit

I rented from Budget via AARP Travel powered by Expedia for my recent trip to Las Vegas. When I inquired about the free upgrade, they would not honor it. Only offered to upgrade at an additional change. I specifically booked with AARP for the upgrade.

 

We received a small Mazda crossover for four adults. It was a hatchback and our luggage didn't fit in the back area. Two people had to sit with luggage in the back seat. Extremely uncomfortable.

 

Possibly, AARP's small print may have stated benefits at the discretion of the vendor. I don't know, but I'm very disappointed in any case.

Community Concierge

Hi Jake, AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Budget. While the free upgrade is based on availability, we’d be happy to forward your concern to the Escalation team we work with at Budget for their thorough review and investigation into why you weren't offered this benefit for free if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage
Please provide the following details in your message:

- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
- Your Budget rental reservation number

 

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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@JakeFrost  - 

Yes, there are stipulations - most likely the one that affected you was the "availability" :

an upgrade on compact through full-size car class bookings (based on availability).

 

Cars have been affected by the pandemic and this is continuing because of now related recovery issues.  Rental companies sold off lots of cars during the pandemic just to try and survive (some didn't) - now when they need more cars because of the recovery and people want to travel - there is a big shortage of cars - new and used  New cars are being affected by a chip shortage.  Rental companies as well as other sellers, have tried getting cars via the used market but there are shortage problems there too in good used cars on the newer side - used car prices rose 7% in the last quarter.

FORBES 03/11/2021 - A Car Rental Apocalypse Is Coming: Here’s What You Need To Know 

Maybe with time, all of these things will even out but it might take awhile - Do things actually go down after they have gone up - well sometimes when supply and demand shifts the other way.

 

There is a new player in town called Turo - I have just read about it - kind of an Airbnb-type service for the rental car area that lets private owners(host) rent out their own vehicles. 

 

 

 

It's Always Something . . . . Roseanna Roseannadanna
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@JakeFrost wrote:

I rented from Budget via AARP Travel powered by Expedia for my recent trip to Las Vegas. When I inquired about the free upgrade, they would not honor it. Only offered to upgrade at an additional change. I specifically booked with AARP for the upgrade.

 

We received a small Mazda crossover for four adults. It was a hatchback and our luggage didn't fit in the back area. Two people had to sit with luggage in the back seat. Extremely uncomfortable.

 

Possibly, AARP's small print may have stated benefits at the discretion of the vendor. I don't know, but I'm very disappointed in any case.


💥@JakeFrost I am so sorry to hear this! 😞💥

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