AARP/Hartford Auto Policy CANCELED without notice

[JJCC6391]

While obtaining my Quote for Auto Insurance from Hartford I was given the option to save money by enrolling in TrueLane, an App that monitors and scores your driving performance for safety. You obtain the discount immediately and it is adjusted later for unsafe driving scores if necessary. To register on the App you must wait for Hartford to issue you a code or something like that. I contacted their service twice asking for the information and never received what I needed to register on the TrueLane App. About one month later I got a bill for $65 which is the same as the proposed discount I would've received. The bill did have a note that I would be canceled if unpaid. I tried once more to get them to help me register but no response. After I returned home after a 2-week trip I opened a letter from Hartford. This letter was written in all CAPS sounding curt and angry informing me my Auto policy has been CANCELED and was effective 8 days ago. So, I was driving my car Uninsured for six days. This is because I had not paid the $65 yet. There you have it my friends. This is the lessons learned about Hartford Auto. 1)The TrueLane discount savings App is difficult to setup and not well supported. 2)Hartford Auto is intolerant of any past due account, regardless of the circumstances. 3)Hartford Auto cannot be trusted to take care of their customers' needs and puts them at risk with their abrupt actions. 4)Hartford Auto is rude, inadequate and unprofessional in their communication with customers. 5)Hartford Auto will CANCEL policies without warning. These are Facts, therefore I cannot in good conscience recommend the AARP/Hartford Auto Insurance benefit promoted on this website by AARP. This brings me to another unfortunate conclusion. Services advertised by AARP are not always vetted on behalf of the retired community and their specific needs that this organization represents.

[MOORE6]

I dont know how else to break into this chat service, so I am using this reply option.  I have been with AARP/Hartford since 2007.  I am 68 YO with spotless record.  I am considering buying a Tesla Model Y .  When I called Hartford , you would think that I was asking them to ensure a Bugati to be used in transporting drugs and racing in the Grand Prix.  I waited on hold while the (helpful) agent talked to an anonymous "underwriter", who ultimately told her that I was "denied" because they paid out on some damage for the suspension of my 2010 Legacy (from striking a pothole).  Furthermore PA has a lot of potholes and Teslas are expensive to repair .

Given this BS excuse, and knowing that EVs are the future, maybe AARP should consider a more forward looking, responsive , and transparent insurance carrier.  It would also help if someone from AARP (rather than a Hartford rep) would answer the phone when we call with a complaint.  

[StephfanW784785]

Hi @MOORE6! We are sorry to hear about your experience with AARP Auto & Home Insurance provided by Hartford. We would love to look further into this issue. At your convenience, 

Please call us at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue and when did this take place

We apologize for the inconvenience and appreciate your informing us about your concern. We look forward to hearing from you soon!

[AARPThelmaG]

Hi @JJCC6391 ! We are sorry to hear about your experience with AARP Auto & Home Insurance provided by The Hartford. We would love to look further into this issue. At your convenience, 

please give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation. Please provide the following details in your message:

• Full name
• AARP Membership # (or home address)
• Phone # and email address to contact you
• Description of your issue and when did this take place

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

[DinaS648453]

I hate the app. It records that I am driving when I am a passenger in someone else's vehicle. It has said I used my phone while it has been in my purse. Most importantly I was  told by 2 different employees that I can delete the app after 6 months. Well I renewed my policy and was told they updated there terms and now everybody has to keep an app that does not even work properly FOREVER to get the stupid discount!!!  I even talked to a supervisor explaining this is NOT what I agreed to and was just told 'OH WELL" and if you uninstall it you have to pay  more money!! 

[Jonsenne]

Our granddaughter had one of those app's for her car (different Company)  We live out in the far suburban and she keep getting dinged for making wide turns.... lol  this is not Chicago's tight corner's lol...

[DinaS648453]

It would not be so bad if it worked properly. It does not track right and the fact that it has to track so much info  about you besides driving is ridiculous.