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Unable to process your redemption request......

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JonathanJ492501
Contributor
‎07-23-2023 09:48 PM

Unable to process your redemption request......

I have been getting this message the last few days and can't redeem my points for anything!   What is the problem?  

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AARPJanelleM
Community Concierge
‎07-25-2023 01:55 PM

@JonathanJ492501 I'm sorry, Jonathan! There's a technical issue with your rewards account and I'm escalating it for you now. Please allow up to 3-5 business days to hear back from our team via email with a resolution. Thank you!

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KellytheBelly
Honored Social Butterfly
‎07-23-2023 09:59 PM

What works for me is to either log-out and log back in, or simply refresh the page. This usually happens to me when the page is open, but sits idle. 

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