Reply
Contributor

Rewards not added to my account. I have not maxed out today March 4

The rewards page is not showing the points I earned today, March 4, 2023. I have not maxed out. The last added points were recorded yesterday March 3, 2023.  No points have been added to my account. I have played games, watched videos, and answered quizzes.  I complete the activity but the system does not record the points earned.  I thought there was a glitch this morning but I tried again in the afternoon with the same results: NO POINTS ADDED for reward activities completed. How can I fix the problem?

12,096 Views
106
Report
Periodic Contributor

Thanks for letting me know I was not the only one.  So are we supposed to sit til Monday to see if it gets fixed?   I tried chat and got no where. I don’t think calls are taken during weekends. 

2,556 Views
1
Report
Periodic Contributor

Chat is just a waste of time BOT

1,453 Views
0
Report
Contributor

I am also having this problem.  Occurred since site went down and then came back up yesterday.   Can also redeem but cannot earn.

2,606 Views
5
Report
Periodic Contributor

Exactly since then for me as well

2,501 Views
0
Report
Contributor

Same for me.  At least now I know it's just not me that is having this problem.

2,494 Views
3
Report
Periodic Contributor

I even tried the AARP now app - no points.  Staying sharp app - no points. AARP safe trip - no points.  My over 5k steps - no points  

2,401 Views
2
Report
Periodic Contributor

Same here - wasted time on screwed up site again......

2,323 Views
1
Report
Contributor

Rewards has stopped working sinc March 1, 2023.  I have been unable to earn points even though I have taken several quizzes and watched several videos.  You would think that AARP would acknowledge that their site is not working.

2,044 Views
0
Report
Contributor

No points adding this web site has tons of problems all the time for being such a large organization they could do with a good look into all of the problems. 

1,906 Views
0
Report
Regular Contributor

I earned about 1200 points on March 3rd.  The website went down and when it came back on, I could not earn any points.  Still can’t today.  

1,926 Views
0
Report
Trusted Contributor

It's not you, we're all having the same problem. Only AARP can fix it.

1,941 Views
0
Report
Contributor

Same here - no points being rewarded. I have used Google, Firefox and Safari, and no points awarded through any of these browsers today, 3/4/23.

1,995 Views
1
Report
Contributor

I'm using Firefox on W10 and am having the same problem.  Thanks for trying the different browsers so I don't have to now.  😁
If the web games interface read this, I'm letting you know that the pop-up telling me whether I earned points is also not coming up.

1,565 Views
0
Report
Trusted Contributor

I am on chat right now with them.  I have had this issue in the past and going to chat usually awards me the points.  good luck

1,861 Views
1
Report
Trusted Contributor

Just had a chat with them, they know it is a problem and said they added the points to my account.  If you have time for the chat (before 5 PM ET) try that.  If not, call them on Monday to report issue.  They may be able to reward for all days missed.  Good luck

1,841 Views
0
Report
Trusted Contributor

Videos are not crediting, again.  I hope this isn't going to continue until they do their maintenance on Monday morning.  We are losing money, again.  We should be compensated.

1,872 Views
1
Report
Trusted Contributor

go on chat, they just awarded me the points.  You have until 5 PM ET to do it or call them on Monday.

1,819 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

NEW: AARP Games Tournament Tuesdays! Achieve a top score in Right Again! Trivia and you could win up to $300 in prizes! Learn More.

AARP Games Tournament Tuesdays

More From AARP