Rewards Not Working AGAIN!

[RiverBoatAndrew]

So now when I try to redeem 50 points to have a chance to win a $10 Gift Card, I get a message that says, " You do not have enough points to redeem this reward" ?!?!?! Even though I have several hundred thousand points!?!?!?

Is there anything on this site that actually works?

[susanjski]

Seems to be working again, I was able to enter sweeps using points a little while ago.

[RiverBoatAndrew]

Makes you wonder if AARP has the same degree of efficiency and flawlessness when it comes to advocating for SENIOR ISSUES in Washington 😕

[chas0501]

Still not working 5/9/2025. PLEASE FIX IT!!

[AARPConsumerCare]

Hi chas0501. This error is resolved. If you're still receiving the error message please let us know. Thanks for being part of AARP Rewards! - Brandon C.

[LissaF940587]

I’ve also received an error for the past 5 weeks and haven’t been able to redeem rewards. 

Oops! An error occurred. Please refresh your browser to get back on track.

[AARPConsumerCare]

Hi LissaF940587. I understand how frustrating that is. Can you send us a private message with your name and mailing address, so we can check your AARP Rewards account and help you with the error? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. Thanks for being part of AARP Rewards. - Brandon C.

[KatherineB698670]

 I just tried to enter a sweepstakes and it is still saying that it "cannot process the request at this time".  So really don't understand why it's fixed for some but not others.  My message doesn't say anything about not having enough points.  

[AARPConsumerCare]

Hi KatherineB698670. I understand it can be frustrating when you receive an error. Can you send us a private message with your name and mailing address, so we can check your AARP Rewards account? Visit https://aarp.info/47hWcl7 for directions on how to enable private messages. - Brandon C.

[RenateW69623]

Is the specific message you are getting "Unable to process your redemption request"?  If so, this means your account has been blocked from doing redemptions due to suspected cheating.  Unfortunately, many people who aren't cheating have been getting this since at least last fall (or maybe even longer).  You can search the forum for "Unable to process your redemption request" and see previous chats about this.  The only way to get it fixed is to contact AARP and have them specifically look at your account.  They won't tell you why your account was flagged for cheating, but you might be able to get it fixed, even though it might take awhile.  Good Luck.

[SpringIsHereVA]

Renate @RenateW69623 , I maybe wrong - but I feel it is the SOFTWARE they are NOW using that is "blocking" folks. Seems kind of "fishy" this issue exists. AARP really needs to apologize & fix this. Remove the SOFTWARE. Take care, Nicole  👵

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➡️[*** Renate wrote on Saturday 5/10/25:

Is the specific message you are getting "Unable to process your redemption request"?  If so, this means your account has been locked from doing redemptions due to suspected cheating.  Unfortunately, many people who aren't cheating have been getting this since at least last fall (or maybe even longer).  You can search the forum for "Unable to process your redemption request" and see previous chats about this.  The only way to get it fixed is to contact AARP and have them specifically look at your account.  They won't tell you why your account was flagged for cheating, but you might be able to get it fixed, even though it might take awhile.  Good Luck. ***]

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[SpringIsHereVA]

Katherine @KatherineB698670 , unfortunately AARP @AARPConsumerCare "clocked out" YESTERDAY [Friday] at 8pm ET. They are OFF on weekends. They should "clock back" in on MONDAY 8am ET. Take care, Nicole  👵

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➡️[*** Katherine wrote on Saturday 5/10/25:

 I just tried to enter a sweepstakes and it is still saying that it "cannot process the request at this time".  So really don't understand why it's fixed for some but not others.  My message doesn't say anything about not having enough points. ***]

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[11320cs]

Same here.  I have many, many points and they are showing up as total points.  I keep getting the message that I don’t have enough points to redeem this reward.  Ugh!  Problems, problems all the time.

[11320cs]

I did a quiz and earned 450 points.  Then I tried an Instant Win and got the message that I don’t have enough points to redeem.  I wanted to see if NEW points would work.  Nope.  I do hope this isn’t like the dreaded Oops!  I had many weeks if not being able to play with that message.

[AARPConsumerCare]

We appreciate your participation in AARP Rewards and understand your frustration, @11320cs. The issue has been reported. Please try again later. - Diana G.

[11320cs]

It is working for me again.  I would like to suggest that any program changes be made in the morning so that personnel are still at work to fix the problems the changes cause.  Why put in a change in the afternoon? (which is when I believe this occurred). Or better yet, test the changes before they are activated!  Of course, something else may have happened to cause the problem besides a program update, but after several people reported the problem, you had no one available to correct it immediately.  I personally lost one whole day of entering sweepstakes and I know every entry is important since sweepstakes wins are rare, very rare, as are instant wins.

[AARPConsumerCare]

Thank you for your feedback, @11320cs. Glad to hear it's working for you again. - Diana G.

[FredJ428732]

i'm getting the same message i hope it's just a glitch

[AARPConsumerCare]

FredJ428732 We understand how frustrating this can be. The issue has been reported, and we ask that you try again at a later time. - Christy C. 

[r767831w]

There is no such thing here as "just a glitch."  Even the simplest of problems take weeks/months to fix.  AARP's customer support and tech people are the worst around.

[StanT408802]

agreed, trying for 2 months to fix my account, it was escalated, told to call a specific telephone number, no one picked,  left message and have yet to hear back, probably never will head back

[AARPConsumerCare]

StanT408802 We'd like to check the status on your AARP Rewards account. Please send us a private message, so we can gather some information and look into this for you. If you haven't yet enabled private messaging, you can find instructions here - https://aarp.info/47hWcl7 - Christy C. 

[OneDayMatisyahu]

Confirmation.  😠  trying to enter Sweepstakes -  " You do not have enough points to redeem this reward"  - What the heck???

😠  

[AARPConsumerCare]

We appreciate you for letting us know about this, @OneDayMatisyahu We understand how frustrating this can be and sincerely apologize for any inconvenience caused. This has been reported, please try again later. Thank you for participating in AARP Rewards. - Diana G.